I bought the CS 1360 a couple years ago. I live in Manhattan and was initially impressed by it's compactness and storage space. In the 2 years i've had it, the fridge has broken several times. The heating tube broke, then the sensor broke (twice!), then the ice maker broke.
Liebherr contracts out servicing to a servicing company in Arizona, this company then in term sub contracts to local repair shops, many of whom were not trained properly. I was told by one of the service guys that it broke again because the part was never installed properly by the previous service guy.
The ice maker broke again after the warranty runs out the customer service was not helpful at all, and flat out treated it like it's not their problem. He did recommend a local repair shop, who told me Liehberr services in generally is much more expensive than other appliances. Flat $175 just for the guy to come take a look, any parts or installation fees will be on top that.
All in all, this is a terrible fridge and i would not recommend to anyone. Will never purchase any products from the company again.
This review is for CS1301, the previous generation of the same Liebherr refrigerator which I bought 4 years ago. 2 1/2 years after my purchase, the freezer failed to freeze. Since it was out of the short 1-year factory warranty I had to paid for the service referred to by the Liebherr customer service hot line. That service call was $850 to replace a sensor and fan. For that much money I could have bought a brand new stainless steel LG fridge of a larger capacity!
A few months later the icemaker broke. The replacement ice tray assembly (which I ordered directly from Liebherr) cost $110. The new tray lasted about 2 months before it broke again.
I am totally disappointed with Liebherr product quality. I wish I had not chosen the product solely by its good looks. But the fact is, Liebherr is a niche player in the US and there is very limited review of its product quality. I simply did not have much data to base an informed buying decision on and took a chance on Liebherr. That turns out to be an expensive mistake.
Buy Liebherr CS1360 13 cu. ft. Counter-Depth Bottom-Freezer Refrigerator, Ice Maker Right Hinge Now
Extremely expensive product that stops working properly after 2 years. Frost started to build up in the back panel of my freezer, called the customer service who said the warranty is only 2 years and only the closed loop system is covered up to 5 years. He promptly said the problem is unlikely the closed loop system because the freezer is cooling and said good luck. You pay 5 times the price to have things break in 2 years with no warranty. HORRIBLE.
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This fridge is garbage.
Purchased and finish would not clean. We were told, by Liebherr customer service, the unit only had a partial factory finish and it was necessary for us to use the small bottle included to do the final finish.
It really is as insane as this sounds.
Have tried a dozen different cleaners and the unit will not hold a clean finish. Despite having paid $3000+ for this unit (Canada where they screw you) I look forward to replacing it.
This unit and the brand was a big disappointment, if I ever bought this brand again my wife would surely leave me.
Will give this fridge to some unlucky person at Goodwill, it is not something I would sell given the problems.
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We got a CS 1350 and have thus far spent multiple times what it cost to buy fixing it. Liebherr service are totally uninterested in helping, always have been. If you leave the freezer door open for longer than intended (accident etc) it frosts up, the frost / ice breaks the evaporator sensor and voila hello a $500 service call.
Its the most touchy, nervy appliance I ever saw.
The local parts dealer here (Irvine, CA) wanted about $80 for the same part. Had to wait a few extra days as only UPS ground was available, but it was simple to replace (note there is no documentation of any kind included) and fixed the problem. Old thermostat was intermittent fridge would run fine for awhile, then not run for several hours; had to manually fiddle with the cold control to get it to run again. The only reason I didn't rate this as five stars was it seems to have a very narrow temperature range. Instead of cycling on or off every half-hour or so, it now cycles about every 10 minutes. The internal temperature is probably more stable, but I don't know if this will cause the compressor start components to wear out sooner.
