Wednesday, June 4, 2014

Danby DWC2727BLS 5.0 Cu Ft 54-Bottle Silhouette Wine Cellar - Black/Stainless

Danby DWC2727BLS 5.0 Cu Ft 54-Bottle Silhouette Wine Cellar - Black/Stainless
  • 54 bottle capacity
  • Built-in or freestanding application
  • Dual temperature zones for red and white storage
  • Temperature range of 4C ~ 18C (39F~64F) per compartment
  • Precise digital thermostat with LED display

I enjoyed this cooler for about a year even though it did struggle to maintain temperatures. Then it finally quit maintaining temperatures all together. I contacted Danby and they sent out an 'in home service' technician. It was determined it needed a new control card. To make a long story short, 6 months, 3 control cards and a transformer later, I was issued a refund in the form of a gift card for the big box store in which I made the purchase. I had to ask for the refund to stop the insanity of repeated attempts of replacing a card 3 times and expecting a different result. Danby customer service is horrible. Call their service number and it is no less than a 30 min on hold wait to speak to someone. Forget about a returned call. I was told they would get back with me only to never get the return call. After a little research, I found that the temperature control issues is a chronic problem among several of their models.

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We purchased the Dancy 54 Bottle Wine Cooler in stainless steel and within 4 months of operation, the unit ceased to cool and one side overheated.

As Danby claims to have a one year warranty, we called Danby and found that since we had purchased the cooler at the beginning of our remodel and did not install the unit until the renovation was complete, the warranty would not be honored as we were a mere two weeks past our warranty expiration date.

We let Danby know that the unit had only been in use for under four months, whereupon we asked if Danby would not honor the warranty, would they at least sell us another unit at cost, at which point Danby stated that they would not. Too bad, so sad, you'll just have to fork up another $900.00 for another unit, sucker.

PLEASE NOTE that you cannot get Danby wine or beverage coolers serviced, states Danby customer service, as they are "contained units" which means the entire unit has to be replaced under warranty, not just the cooling elements. If it breaks during the first year, they will OSTENSIBLY send you a new unit. But who knows if they will even honor their one year warranty, based upon their reluctance to handle the simplest of customer service issues with us. It took days to get to a representative and even then they completely refused to stand behind their product.

After several tries with Danby customer service to no avail, we contacted the President of Danby, whom we were sure would make this situation right but were completely ignored. I'll bet he gets a lot of calls and mail about this very thing. Do yourself a favor and save on shipping put $900 IN A PILE AND BURN IT rather than buy any Danby product. Better yet, buy another brand, as we did. Our new cooler works just fine and it can be repaired if it breaks, as it is 21st century technology. Our new unit was cheaper, too, and is better looking.

Come on! It's a little fridge, not rocket science, and they can't get a $900 wine cooler to work for more than four months without breaking down? I'd be interested to hear from any other Danby wine cooler purchasers as I have a suspicion that these units are manufactured to meet planned obsolescence of approximately one year as a means of bilking the consumer.

Yes, you heard me, Danby, if you read these reviews: Your customer service reps were too practiced in their denial of warranty coverage for us to believe that this is an uncommon occurrence. We'd also like to hear from you, Danby, since we've not received a reply to any of our communications for several months now.

CAVEAT EMPTOR!

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Two weeks after purchasing this product it stopped holding temperature. I called Danby and they sent a tech out 4 times. After each time the cooler would work for a couple of days and fail again. Their customer service is terrible at best. Please do yourself a favor and don't purchase this wine cooler.

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I bought this unit a couple of years ago and temperature started going out of whack a few weeks ago.

From a maintenance standpoint, it was quite nice. I vacuumed the front and back every few months and it seemed to do the trick in terms of keeping the temperature balanced.

However, a few weeks ago, the fridge started experience high heat on the red wine side and substantial drops in temperature on the whites side.

I tried vacuuming the front and back again.

I tried unloading the unit completely and letting it rest for 24 hours (storing bottles in our regular fridge) so the inside temperatures could even out.

I tried loading only a few bottles in.

I then tried to call Danby's customer support line. I tried in the morning; I tried in the middle of the day; I tried late in the day.

I tried at the beginning of the week; I tried on a Wednesday; I tried at the end of the week.

I tried their English language menu; I tried their French language menu.

... and every time I ended up getting recorded messages and menus that led me to learn that the support line was closed.

I tried calling the spare parts department and got someone but since they are not part of Danby (it's outsourced), they weren't sure of what part I should replace in my unit. They also tried to get Danby support on the line but failed.

So if you buy this unit (and it's a great unit when it works), be aware that it may work only for a limited amount of time and that you may not be able to get ANY support on it.

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I purchased this unit and 26 months later is quit working. A part (selenoid valve assembly) stopped working. This is a very expensive and involved repair that makes replacement a better option. I spoke to Danby, they were familiar with the problem, but basically told me too bad.

Kitchenaid 8212491 Compatible Refrigerator Replacement Water Filter

Kitchenaid 8212491 Compatible Refrigerator Replacement Water FilterI pay a lot more for this product at Lowe's where I normally purchase it. I'm satisfied that it's doing a good job for far less money.

the price was good.. I like it a lot I would recommend it because is reliable and you can trust it.

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this water filter is not what they said it was i would highley not recomend to buy it. it does a poor job.

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Tuesday, June 3, 2014

GE WR30X10093 Icemaker Assembly for Refrigerator

GE WR30X10093 Icemaker Assembly for RefrigeratorWorks fine as a replacement for older model ice maker with wire bin control. I was concerned that it might not work correctly as it is an updated model which uses a lever control and requires an adapter for the electrical connection. The adapter works but could be better designed as it extends the cable so it can be difficult to get the ice maker mounted flush. Overall I am pleased and the ice maker has worked perfectly since installed. It is a good substitute for the order model which is no longer available.

Googled this ice maker model and found a You Tube video on how to replace and it made the process very easy.

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The icemaker makes ice and dumps fine but after about the first two times the basket filled I discovered that the shut off lever does not always work properly when the bin is full. This model requires ice to push the lever back horizontally instead of shutting off when ice builds up on top of the lever. I have to manually move a switch to off position before it will quit making ice. I do not recommend this unit for my Kenmore fridge/freezer.

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the shutoff lever is not very functional

the cubes come out stuck together and cause problems with the ice dispenser

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Whirlpool Part Number 2188505: Start-Device, Combination (Start Relay and Overload) for Production

Whirlpool Part Number 2188505: Start-Device, Combination for Production Compressor OnlyIt is what I needed and it works. What more can I say? Does it really matter that the black color looks nice inside the stove where only a repairman will see it?

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Green Filter for Samsung DA97-06317A NSF Certified Refrigerator Water Filter, Certified Green, Made

Green Filter for Samsung DA97-06317A NSF Certified Refrigerator Water Filter, Certified Green, Made in North America
  • Free Shipping

The filter arrived open with no lead, we said ok let's give it a shot...my husband installed it and since than the water taste horrible . We thought we can save some money buying on line but we ended up spending more money to buy a new one. Will never buy from this seller again and will not recommend it. Clearly this is a used filter and not new and it is very bad.what a waste....

Samsung RF267AERS 26 cu. Ft. French Door Refrigerator - Stainless Steel

Samsung RF267AERS 26 cu. Ft. French Door Refrigerator - Stainless Steel
  • Cool Select Pantry With Temperature Control
  • EZ-Open Handle On Freezer Door
  • LED Lighting
  • Dimensions (WHD): 35 3/4" X 69 3/4" X 28 7/8"

I have owned this refrigerator for over a year now. I replaced a side-by-side refrigerator I previously owned. There is so much more room to store food and see it better in this french door model. The freezer is a huge improvement. I love the way this refrigerator is laid out. It is very polished and striking looking. The water/icemaker is a must have. The water filters are a little pricey to replace so I buy them through amazon 3 at a time and get free shipping and no tax.

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I purchased my 26X series Samsung French-door refrigerator and also had the good fortune to remember to buy a Lowe's 4-year extended warranty.

Samsung products are junk, plain and simple. Once Korean-made quality products they are now made in China and are garbage. Samsung does not support their products unless you know how to create trouble for them.

Just a month after the Samsung warranty expired the icemaker reservoir did, too. That was repaired under the extended warranty the first, second, and third time. The bottom freezer gasket failed and was replaced. The freezer light switch failed and was replaced. Five days after the technician replaced the entire icemaker system the water dispenser failed. After replacing the main circuit board in back, the front control panel, lines, water switch and water reservoir with no luck the technician declared the refrigerator "unrepairable."

After the icemaker failed for the third time and the lower gasket and switch and the main CB had failed and been replaced I sent an email to Samsung Support from their website. What I got in response was that Samsung considers these types and numbers of failures within less than two years since purchase "Normal wear and tear."

Chatting online the representative apologized but refused to escalate my issues to a higher level ("Not allowed").

I contacted Lowe's Home Office and advised them of my problems and the fact of so many negative reviews in Amazon as well as the Class Action lawsuit against Samsung for selling several models of refrigerators with KNOWN defective compressors. Lowe's promised to look into the matter.

I waited a few days and then did another online chat. This time my claim was routed up the chain and I was assured I would get a call "within 2-3 business days." On the fourth business day I went back on the Chat Line and I got a call several hours later.

Suddenly, Samsung was "very concerned" and was willing to issue me a rebate for the depreciated value of the unit. All I had to do was send them a copy of the original sales receipt and invoices for the repairs. I did that and was told it would be 17-21 business days for my refund.

About a week later I got a call from a TV repair shop asking to set up an appointment to "inspect a Samsung unit." I told him I did not have a Samsung TV and he said he would cancel the call. I found out later that Samsung has no appliance service techs in my area and they then cancelled my claim.

Got that straightened out with the promise of another call to Lowe's Home Office and now I am SUPPOSED to be getting my depreciated rebate soon. The Lowe's Extended Warranty folks confirmed the "unrepairable" status with the technician and they are issuing me a Lowe's gift card for the full purchase price plus tax.

...and the icemaker gave up the ghost for the FIFTH time last night. Rather than try to sell it or give it away I am going to have Lowe's take it away and junk it.

Again, DO NOT BUY A SAMSUNG PRODUCT OF ANY KIND.

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Don't buy it. It has ruined my floors. The coils are now freezing. There is a class action lawsuit out on this fridge for the frozen coil defect. Not happy.

An update for you regarding my floors. Samsung contacted me and offered to pay for an assessment of the fridge (not repair). The man came out and said it was a nipple in the drain tube that freezes. They now have an "upgrade" which is longer than the original. The engineers messed up the first time. They said the part and repair is my responsibility at $250. I got a repair bid on the floor for $3500. I submitted this to Samsung at their request early April. Since then it has gone through many "layers" of their bureaucracy including "the president." Now it is in the hands of their insurance company which could take up to 14 business days to process. We're now 2 weeks past that and Samsung says they have no control over the insurance company and when they might call. We have a $3500 repair on our hands unless this company decides to do the right thing. Very disappointing to say the least.

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We've had this fridge for 2years. The control console was replaced in the first 3 months (warranty covered). Ice maker went right after he 12 month warranty expired and now it is freezing up inside due to poor design on twin cooling system. It is impossible to find a knowledgeable/qualified Samsung repairman. There is only one certified in the state of Marylandan hour away from us! We bought this at HHGregg based on their recommendationit's going out to our garage this weekend!!! Buy a more reputable brand that can be easily serviced. This is 'made in China' JUNK!!!

Well, buy a Samsung fridge if you need a massive pile of crap in your kitchen...

Buy a Samsung Fridge only if you don't like ice makers... Ours is about 3 years old. The Ice maker quit about 6 months ago. We contacted Samsung for repairs. They sent their factory authorized repair service, A&E Factory Service. They actually had the nerve to ask $535 dollars to fix the ice maker. Buyer Beware. Samsung = high dollar JUNK.

12/3/2012;

After being contacted by Samsung concerning my complaints with their product, I am updating my above review.

Samsung sent their repair service out to repair my ice maker. While they did pay for the parts, I was still left with the labor portion of the repair which came to about $180. It took 3 appointments for them to finally get it right which cost me quite a bit more money in lost wages.

Monday, June 2, 2014

Whirlpool Part Number 2260502AP: Cap, Water Filter (Apollo Grey)

Whirlpool Part Number 2260502AP: Cap, Water Filter
  • THIS WHIRLPOOL 2260502AP WATER FILTER CAP WORKS WITH MANY WHIRLPOOL, KITCHENAID AND KENMORE
  • REFRIGERATORS.
  • COLOR: APOLLO GRAY
  • Works with the following models: Whirlpool 7GF6NFEXTY00, Whirlpool 7GS2FHAXTA00
  • Whirlpool 7GS2FHAXTA01, Whirlpool 7GS5FHAXTA00, Whirlpool ES5LHAXSA02, Whirlpool ES5LHAXSB02

Such a simple thing but when we bought our house the cap was missing from the fridge filter and changing the filter became a dreaded, lengthy, involved hassle.

I don't know why it took so long for me to search on Amazon...but I'm glad I finally did.

No more pliers, wrenches or cursing :)

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Needed a replacement for the original, which cost 10 times as much, so I decided to be color blind and go for grey instead of black. Fits like a glove paired with new pur filters found here on amazon. If it bothers me in the long run spray paint.

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I brought the water filter cap as a spare in case the original cap breaks. It works just like the original. I can't figure out why a small plastic cap cost as much as $14+.

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OK original part from MAYTAG ( they still use that name and why I don't know!) is $30.00. This was under $6.00. Although grey instead of white I opted to purchase. Come on how is it justifable in any way to charge 30 bucks. Where is the dignity and how may people has this part snapped off on after buying a $999.99 refrigerator? Almost bought two. Ah remember when pride meant people cared?

quick service, item received as described, very satisfied....iiii iiiii iiiii iiii iii iii iii ii iii i i i i i i