Danby DWC2727BLS 5.0 Cu Ft 54-Bottle Silhouette Wine Cellar - Black/Stainless

• 54 bottle capacity
• Built-in or freestanding application
• Dual temperature zones for red and white storage
• Temperature range of 4C ~ 18C (39F~64F) per compartment
• Precise digital thermostat with LED display

I enjoyed this cooler for about a year even though it did struggle to maintain temperatures. Then it finally quit maintaining temperatures all together. I contacted Danby and they sent out an 'in home service' technician. It was determined it needed a new control card. To make a long story short, 6 months, 3 control cards and a transformer later, I was issued a refund in the form of a gift card for the big box store in which I made the purchase. I had to ask for the refund to stop the insanity of repeated attempts of replacing a card 3 times and expecting a different result. Danby customer service is horrible. Call their service number and it is no less than a 30 min on hold wait to speak to someone. Forget about a returned call. I was told they would get back with me only to never get the return call. After a little research, I found that the temperature control issues is a chronic problem among several of their models.

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We purchased the Dancy 54 Bottle Wine Cooler in stainless steel and within 4 months of operation, the unit ceased to cool and one side overheated.

As Danby claims to have a one year warranty, we called Danby and found that since we had purchased the cooler at the beginning of our remodel and did not install the unit until the renovation was complete, the warranty would not be honored as we were a mere two weeks past our warranty expiration date.

We let Danby know that the unit had only been in use for under four months, whereupon we asked if Danby would not honor the warranty, would they at least sell us another unit at cost, at which point Danby stated that they would not. Too bad, so sad, you'll just have to fork up another $900.00 for another unit, sucker.

PLEASE NOTE that you cannot get Danby wine or beverage coolers serviced, states Danby customer service, as they are "contained units" which means the entire unit has to be replaced under warranty, not just the cooling elements. If it breaks during the first year, they will OSTENSIBLY send you a new unit. But who knows if they will even honor their one year warranty, based upon their reluctance to handle the simplest of customer service issues with us. It took days to get to a representative and even then they completely refused to stand behind their product.

After several tries with Danby customer service to no avail, we contacted the President of Danby, whom we were sure would make this situation right but were completely ignored. I'll bet he gets a lot of calls and mail about this very thing. Do yourself a favor and save on shipping put $900 IN A PILE AND BURN IT rather than buy any Danby product. Better yet, buy another brand, as we did. Our new cooler works just fine and it can be repaired if it breaks, as it is 21st century technology. Our new unit was cheaper, too, and is better looking.

Come on! It's a little fridge, not rocket science, and they can't get a $900 wine cooler to work for more than four months without breaking down? I'd be interested to hear from any other Danby wine cooler purchasers as I have a suspicion that these units are manufactured to meet planned obsolescence of approximately one year as a means of bilking the consumer.

Yes, you heard me, Danby, if you read these reviews: Your customer service reps were too practiced in their denial of warranty coverage for us to believe that this is an uncommon occurrence. We'd also like to hear from you, Danby, since we've not received a reply to any of our communications for several months now.

CAVEAT EMPTOR!

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Two weeks after purchasing this product it stopped holding temperature. I called Danby and they sent a tech out 4 times. After each time the cooler would work for a couple of days and fail again. Their customer service is terrible at best. Please do yourself a favor and don't purchase this wine cooler.

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I bought this unit a couple of years ago and temperature started going out of whack a few weeks ago.

From a maintenance standpoint, it was quite nice. I vacuumed the front and back every few months and it seemed to do the trick in terms of keeping the temperature balanced.

However, a few weeks ago, the fridge started experience high heat on the red wine side and substantial drops in temperature on the whites side.

I tried vacuuming the front and back again.

I tried unloading the unit completely and letting it rest for 24 hours (storing bottles in our regular fridge) so the inside temperatures could even out.

I tried loading only a few bottles in.

I then tried to call Danby's customer support line. I tried in the morning; I tried in the middle of the day; I tried late in the day.

I tried at the beginning of the week; I tried on a Wednesday; I tried at the end of the week.

I tried their English language menu; I tried their French language menu.

... and every time I ended up getting recorded messages and menus that led me to learn that the support line was closed.

I tried calling the spare parts department and got someone but since they are not part of Danby (it's outsourced), they weren't sure of what part I should replace in my unit. They also tried to get Danby support on the line but failed.

So if you buy this unit (and it's a great unit when it works), be aware that it may work only for a limited amount of time and that you may not be able to get ANY support on it.

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I purchased this unit and 26 months later is quit working. A part (selenoid valve assembly) stopped working. This is a very expensive and involved repair that makes replacement a better option. I spoke to Danby, they were familiar with the problem, but basically told me too bad.