First of all, the good part: This fridge is a gorgeous piece of kitchenware. The stainless steel looks stunning next to my oak cabinets, and I've gotten quite a few compliments.
However, it's functionality does not live up to its fabulous facade.
So, here are the bad parts:
The water dispenser is separate from and placed above the ice dispenser, so that the drip tray (even if extended) will not catch any excess water sloshed about. It also confuses anyone new to the fridge and you'll end with water all over your floor. We've started keeping water in pitchers when we host parties to prevent this. Still, we inevitably end up having to hand out towels to at least one unfortunate soul.
The ice maker is horrible. The ice cubes stick together constantly, so that you have to bang on it a bit. Plus, we've already had to call and get someone to come out and put in a new ice cube tray when ours got stuck mid-rotation and started making strange grinding noises. Keep in mind, this occurred about 4 weeks after we purchased the fridge. The repairman said it was something about the way the doors close that caused all the problems with the ice cube maker. He said we wouldn't have problems if we didn't open both the doors at once. However, to access the bottom produce drawer, you have to open both doors.
The freezer holds a lot less than our old GE fridge (which was comparably much smaller in size). I'm not quite sure why.
The fridge cools unequally (more so than any other fridge I've ever owned or heard of). I've found that the upper part of the refrigerator actually gets quite warm, and anything placed there will go bad rather quickly. I'm not talking about a bit more warm, but the sort of hot-to-warm temperature that will encourage even preserved foods to sour. If I lower the temperature of the refrigerator to the point where things will keep relatively well on those upper shelves, the vegetables and fruits in the bins at the bottom of the refrigerator freeze.
The energy saver temperatures kept my ice cream melty and made my squash go bad.
The stainless steel looks great, but you can see every fingerprint. It's also horrible to clean. Windex or water will leave streaks. You have to rub them off with a microfiber towel or get a special stainless steel cleaner.
I like the way this fridge looks, and like all stainless appliances it shows streaks and finger prints, but it's worth it to me. If you are troubeled by that issue, don't by anything stainless. That isn't LGs fault, it's just a fact of the finish. I like that I can easily place a half sheet pan on any shelf and the fact that there are four separate drawers. All fridges are warmest at the top, so store less perishiable things up there.
It doesn't make huge amounts of ice, and the cubes are really small, but I don't have a large family so it isn't a problem for me. What is a problem is the way the left door closes. It is easy to have the mullion not go into it's channel, leaving the door open about an inch. It's true that it will beep after a minute or so, but if you grabbed your lunch out of the fridge on your way out the door, it will just beep all day and the fridge will be about 50 degrees on your return. Because I have never owned a french door fridge, I don't know if any other manufacturers have this problem. Could be a challenge for all of them.
I wouldn't recommend this fridge if you have children getting in and out of it for the above reason. If I had it to do over again, I'd buy this same model, even with the mullion problem. I just keep my lunch behind the right hand door now.
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I have owned this refrigerator for a couple of years now, and it has been wonderful. No trouble at all, keeps food very cold. I like the French Doors, very usable space. The interior is beautiful with the LED lighting. The Linear Compressor is very quiet and has a ten year warranty. Ice output is moderate, but I knew that going in. It is OK for my use. My old refer would freeze my eggs. This one has no problems like that. I can say without reservation that this is the best refrigerator that I have ever owned! I also own an LG Washer and Dryer and they have been working away trouble free for 5 years now. My LG Stove has also been great, some trouble with the capacitive touch control panel, but LG service replaced it with out a problem. For me anyway, I like all the LG appliances that I own and have no regrets about buying any of them. I think people are most likely to write a review if they have a bad experience than if they have a good experience.
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If I were only grading the refrigerator and freezer, this would have five stars. We seem to have much better temperature control than we had with our 6-year old side-by-side Kenmore. Our produce and deli meats seem to stay fresh longer. Our milk stays cold but does not freeze. Guess you can tell why we ditched the Kenmore!
HOWEVER, the ice maker is slow and of low capacity. Perhaps four glasses of ice water is all you'll get at one time. If you don't use the ice maker for two or three days, the ice all sticks together and the dispenser won't dispense ice at all very annoying. Then you have to dump the ice container into the sink and start over. The water dispenser is even worse. While I appreciate the idea that this is supposed to make filling a pitcher possible, we get water on the floor all the time even family members that use it frequently. We also have a lot of guests, and when they use the water dispenser, we see a puddle on the floor 100% of the time, until they've used it three or four times.
The ice maker and water dispenser absolutely are completely annoying extremely poor design (water dispenser) and engineering (ice make and dispenser) so much so that this otherwise fine product may not last as long as the Kenmore in our home. One star for the ice maker/dispenser and water dispenser gets no stars at all.
As far as noise goes this unit is very quiet, except that it has a very low frequency, and noticable, hum. Four stars for noise.
Finally while the water filter seems to work really well, the price of the water filter is way out of line approximately $35. The manufacturing cost of this should be under $1 shame on LG for their pricing! One star for the filter price.
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I purchased this fridge one month ago. I have had a service person in my home five times and it is still not working properly. My unit will not cool properly, when the tech placed a thermometer in the unit it shows a temp of 45 degrees, eventhough I have lowered the controll to 33 degrees. I spoke with the service company today and was informed that a mother board is being order for my unit. LG told me that they would call me as soon as they had spoken with the technican. I am still waiting on that call. Since having this problem I have research this unit and found alot of bad reviews for the unit and LG. My sister-in-law bought the 31 cubic ft. and had to return it because of problems. One good thing is I did buy the extended warranty from the company where I purchased unit. Save your money and time do not purchase this unit.
Have had this fridge for 6 years and it's still running AMAZING.
