Maytag MFF2558VEB 24.8 cu. ft. French Door Refrigerator (Black)Maytag : MFF255

• Electronic Dual Cool System
• Sealed FreshLock Crispers With Humidity Control
• QuietSeries 200 Sound Package
• Dimensions: (WHD) 35 5/8 X 69 7/8 X 35 1/2 In.

TL;DR: Whirlpool/Maytag service is TERRIBLE. If you buy their products buy a backup fridge! You'll need it!

Let me be clear on this up front the fridge is nice, lots of space. This is NOT at all a review of the seller (it was purchased brick and mortar store).

The service is another story. Customer service is courteous BUT getting anything done is a HUGE pain in the rear. My wife and I bought this fridge from Home Depot in January this year (2011). We got it home let it sit for 24 hours before plugging it in. One week later we noticed ice cream not being very firm, few days later everything was thawed out.

I contacted Maytag service and began the nightmare of service:

First service appointment. Sears repair comes out to troubleshoot the fridge tells me the compressor is bad and needs to be replaced. The earliest they can get me in is 7 DAYS later, mind you I'm already 3 DAYS without a fridge.

Second service appointment. Return of Sears repairman. The compressor is replaced, dye dryer is installed (this is an important detail it allows other techs to use a UV light to spot any leaks). Fridge runs great, nice and cold, case closed....

Not so fast!

About 3 months go by and the same problem crops up we start to notice in the freezer. I contact Maytag service right away. I explain to them the situation, I ask for a replacement fridge at this point. They outright refuse to replace it and insist on having ANOTHER tech come out to troubleshoot the problem so they can get a "second opinion". The service rep conferences me in with the local Direct Maytag store. I specifically tell them to bring a UV light that the fridge has a dye dryer on it; to which I'm told "they'll make a note of it."

Third service appointment. Direct Maytag service shows up 4 days later. I kid you not, the tech comes ONLY WITH A MULTIMETER, no tools other than screwdriver!!! WTF?!?! Tells me that the compressor is bad no kidding. < sarcasm >I couldn't tell this by the fact my fridge was warmer than the outside air temp!< /sarcasm > He tells me they have to send someone else with the tools to look at it!

I'm going on 4 days of having to take off work now because they'll always be there between 8am 5pm!

Fourth service appointment. Direct Maytag shows up again this time within 2 days. Again, no UV light. Tech says he found a leak (not sure how) in the original work that Sears did he would like to "patch it". He refills the fridge with coolant (05/18/11).

Come yesterday (06/06/11) the fridge is warm again. I called Maytag AGAIN. Spoke with someone who told me they can't authorize a replacement fridge until they talk to Direct Maytag (who called them and spoke with them on the last repair in May while I stood there).

Be warned... Maytag was a acquired by Whirlpool!

I would recommend staying away from any of the following companies.. they all use the same parts and service teams:

Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Consul, Bauknecht and Gladiator

I can imagine that the service would be right on par with this nightmare!

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I did not purchase from Amazon I love Amazon but I HATE THIS REFRIGERATOR and I will never buy MAYTAG again. This is my 2nd MAYTAG refrigerator in the last 6 yrs I thought the 1st one was just a lemon but then I got this one and I think ALL MAYTAGs are lemons!!!! 2 yrs into the 2nd refrigerator it would not cool anymore sears repair service came and replaced the thermostat then one month later thermostat failed again repair service came back said defective part put another thermostat on then 6 months after that guess what yep bad thermostat so they put another one on. I am now in the process of shopping for a new NON-MAYTAG refrigerator since I no longer can trust this one or the service people.

Read Best Reviews of Maytag : MFF255 Here

Maybe I'm unreasonable, but I expected a $1000 refrigerator to last more than 2 years.

The warranty expired after one year, I am in the process of trying to get it repaired...

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I purchased the MFF2558VEW from HomeDepot August of 2011 and now I must call the HomeDepot because water (ice) pools at the bottom of the freezer. However before that, the complaints I keep seeing about the frost line where the Freezer closes has always been an issue. The inside of the refrigerator has a "humidity control" and the instructions tell you to use it when you see "extra" condensation building...worthless button. The temperature does fluctuate quite a bit and sometimes I just turn it off for 10 minutes and it seems to reset and maintain normal temperatures for 2-3 weeks before needing to do it again.

Thankfully, I bought the extended warranty from HomeDepot and will be contacting them; I wanted to wait for the regular warranty to expire since dealing with Home Depot is much better than Maytag. I wish anyone luck on finding a quality refrigerator from any manufacturer. I will follow-up after I have the Home Depot folks look at it.

Nothing but trouble. Replacement refrigerator needed new compressor. Can't get the old water filter out and so wasted $100.00 on buying replacements. Don't buy Maytag (actually whirlpool).