Electrolux Icon Professional E23BC68JPS 36 22.6 cu. ft. Counter-Depth French Door Refrigerator

We just replaced all of our kitchen appliances. Quite frankly, it was not a pleasant experience. To begin with a conclusion, if your appliances are working fine, think twice before replacing them.

This frig was purchased to replace a 16 year old Amana side by side that was quiet, cooled well but bore the marks of age.

This Electrolux Icon was already 20 months old when it was delivered. We had been told it was being built for us as there were several delays in receiving it. When I called the first time to get service, I was refused warranty due to the age of the product. When I told them I just bought it, I was put on hold for about a 1/2 hour. Then a short return, put on hold again and another 1/2 hour wait. Finally I was able to register the product and begin the process of getting it repaired. Not a good start and the beginnings of my suspicions this frig had been owned, and registered to, someone else in the past.

As delivered:

Large dent in door running from the top of the door to the bottom.

The other door had a large swirl mark in it.

Ice maker was useless. Took about a week to fill the basket.

Custom Temp drawer would alternate between freezing and too cold even at its lowest temperature setting.

Water filter would pop out on it own.

Food stains behind one of the shelves. Filthy (dirt/dust) seals around the doors.

We're European and not used to the super cold temperatures Americans use. The lowest this frig will go is 42. Perhaps ok for many but not at all what we are used to. Trying to store cheeses or good cold cuts means they come out hard as a rock, impossible to separate slices of meats without a lengthy warm-up period and damaged cheeses when the Custom Temp drawer decides to freeze.

Described by Electrolux as normal: The doors do not close flush with each other. One sticks out more than the other. No way to adjust. Flimsy. The box flexes with simply opening a door. Then close the door and hope its aligned reasonably close to the other door.

We've had the repairman over twice so far. My guess is we will be seeing him again.

Pros:

Lots of bling and attractive.

Cons:

Flimsy construction, poor quality, somewhat difficult company to deal with, though the repair people are excellent, noisy.

Compared to the Amana, which cost a good bit less than half what the Electrolux cost, this frig is a major step in the wrong direction.