Tuesday, March 25, 2014

SquareTrade 4-Year Appliance Protection Plan ($250-300)

SquareTrade 4-Year Appliance Protection PlanSquare Trade has handled my two claims in a fair and expeditious manner each time. Their claims representatives are knowledgeable, pleasant and professional. Could not ask for a better warranty product!

Square Trade offers a really great service with their protection plan. I bought an item that stopped working within a few weeks of purchase. The Customer Service representative made the return simple, fast and he couldn't have been more friendly or concerned about me being satisfied as their customer. The plan definitely paid itself off. I highly recommend purchasing this plan on any electronics, big or small because you just never know.

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I've purchased several warranties with Squaretrade over the past couple of years. To be honest, I bought them with the thought that I'm most likely wasting my money because I'm sure this stuff isn't going to break during the coverage period. I was wrong. My new washing machine literally came apart during a spin cycle after less than two years and was beyond repair. When I called the claim in the service was pleasant and hassle-free. Within a week I had a check for the full coverage amount. I am very thankful that I am not out $700 for a new unit and will definitely be getting another Squaretrade warranty when I get my new machine.

Read Best Reviews of SquareTrade 4-Year Appliance Protection Plan ($250-300) Here

I've purchased five different warrantees from SquareTrade in the past six years.

Just last month two covered items broke. Our Samsung tablet slide out of it's case and landed on the floor. The glass was shattered. The tablet was only 5 months old. I filed my claim online on a Wednesday. SquareTrade emailed me a UPS paid label, which I affixed to my package and dropped off at my local USP store on Thursday. I was fully expecting to go shopping for a new tablet over the weekend. I received an email on Friday that they had received my package and that they would contact me asap. On the following Monday they sent an email letting me know that the tablet was repaired and on it's way back to me. I received it the next day, Tuesday. Just like new.

The day prior to dropping the tablet, our Whirlpool washer wouldn't spin. I had purchased 5-year coverage from SquareTrade, thinking that with all the computers in everything nowadays, the extra $160 was well worth the cost (and about the same as to what the retail store was offering in price). The machine was 14 months old (two months out of manufacture's warrantee). I filed a claim online and within 24 hours a response came indicating that SquareTrade was looking for a local repair shop. We have three kids 6 years-old and younger and without a working washing machine, the dirty clothes plie up really fast. I decided to call a local Whirlpool authorized repair shop that came out the next morning. He determined that the motor was shot and the replacement cost was more than 50% the cost of the washer (not to mention that it was a two week wait for a new motor!).

I called SquareTrade by 9:30am ET and spoke with a very nice lady. She apologized that I had to pay the repair guy to come out as that is something they do directly. She said SquareTrade would cover that cost for me. She asked me to take a picture of the repair invoice with my phone and email to her, which I did promptly. One hour later she called me back and told me that her adjuster would look at my situation the same day. Before the end of the day she called me again and said that SquareTrade was going to cover the original cost of the machine (plus the $75 repair bill). Two business days later my PayPal account was credited with the entire amount (and a check was sent to me for the $75). It was nice that the same SquareTrade rep called me each time!

The moment that she told me they would honor the warrantee in full, I went to the retailer and bought the same machine (I know, but the repair guy said he has never seen a motor blow in my model of Whirlpool before). I asked the retailer about their extended warrantee, which was 5-years and $80. The process of working thru a claim did not sound as smooth as what I just went thru with SquareTrade. I declined the extra warrantee. I took the machine home, promptly installed it and commenced washing 12 loads. The following day a SquareTrade email arrived with their famous 30% off coupon, and I bought another 5-year warrantee for $109.

SquareTrade has a customer for life. (do you offer coverage for cars yet?)

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I have purchased extended warranty on a toaster with egg poacher, after a year the panel went out. Square Trade paid with 5% bonus on an Amazon gift card. I have purchased a second toaster and obtained extended warranty from Square Trade.

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