- 2 Adjustable Wire Shelves
- Gallon Door Storage
- Crisper Drawers
- Upfront Temperature Controls
- Optional Ice Maker
I purchased a General Electric Profile refrigerator on 7/27/08 from Best Buy for $2281.23. It had been working acceptably until about the middle of April of 2012. We called GE repair and GE sent out a technician on 5/2/12, but he didn't have the part so he couldn't fix it the first time he came out. On 5/4/12 he came back out and did a few things including replacing parts WR55X10956, WR55X10490, and something called a REFER MAINBOARD Pkg. He said at first that he was sure it was the mainboard. The charges for the parts and labor was $324.91. Then when it wasn't acting the way he expected, he said he thought it might be the compressor but that we could wait to see if what he'd done fixed it. He ordered a compressor just in case and scheduled an appointment for 5/14/12 and told me if I got the compressor he'd come get it.. The refrigerator allows the consumer to set the freezer and refrigerator temperatures. We set them for the temperatures that GE recommends. The next day the refrigerator was maintaining the freezer and refrigerator temperatures so we canceled the 5/14/12 appointment. When canceling, we told the GE support person on the phone that he'd ordered a compressor to be delivered to my house. The support person said he'd canceled that too. Several days later we received the compressor that had been theoretically canceled. We never heard from the GE repair man about coming to pick up the compressor.
On 6/30/12 we noticed that the refrigerator was not maintaining the set temperatures so we called GE again.
They gave me an appointment for 7/6/12. Today he came out again but told me that they had not allowed him enough time to replace the compressor so he'd have to reschedule. The first available time for installing a compressor is 7/16/12.
I think GE is responsible for manufacturing a lousy product and having awful support of the garbage they manufacture.
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