Vinotemp 32-Bottle Wine Cooler, Stainless/Black

• Front exhaust system allows for under counter or freestanding installation
• Thermal pane glass door helps maintain the cooler's interior temperature
• 6 metal shelves, interior blue LED light, and an external temperature control panel with digital display.
• Easily level the unit with its adjustable feet
• Temperature Range: 45-65F

In 2011, we purchased a Vinotemp wine cooler for our office. Within two months the control board failed. The unit was in warranty so it was replaced at Vinotemp's expense. One year later the control board failed again. At this point, the unit was out of warranty. We paid for a repair service (same service recommended by Vinotemp for first repair) to replace the part. The repair service was told the part was no longer available (we paid the service call). I contacted Vinotemp personally and was told the part was out of stock but the part was on back order from China. They originally had received the parts from China, but they were rejected because they did not have the correct voltage. We waited 6 weeks for the part to arrive at Vinotemp and then another 1-1/2 weeks to receive it in our office. During this time, Vinotemp did not contact me to update me on status. In every case, I had to call or email them to determine status on the part. After we received the part, we called the repair service to come and install it. Again, it was defective and again we paid a service call. I contacted Vinotemp to request that they supply us with a new part that worked and I asked that they assume responsibility for cost of the second repair which was required because they had supplied us with a defective part. After emails and phone calls over a four-week period, they notified me that they were sending the part (which they say they had tested), but they refused to pay for the repair costs. This small wine cooler has cost us $270 for repairs and parts. Costs to install another replacement part will be $216. At this point, it's not worth the cost to continue repairing this unit. Vinotemp obviously does not care about promoting good will among their customers and does not utilize reputable or reliable parts suppliers. Run, don't walk, away from Vinotemp!!!

Buy Vinotemp 32-Bottle Wine Cooler, Stainless/Black Now

We were attempting to replace our outdated trash compactor with a useful appliance when we purchased our first wine cooler, a Whynter product. That one failed to maintain temperature (actually would HEAT) after two weeks in place.

This Vinotemp was our second attempt at a wine cooler. We paid about $100 more thinking we were approaching a standard of quality we hadn't reached with the first one. Wrong.

Item arrived in perfect condition; no damage to packaging or the unit itself. I let the unit unit sit for 24+ hours per the instructions to allow any fluids to settle in the compressor then plugged it in the next day. The display did not work whatsoever; the wine cooler compressor fired up but, after about 30 minutes, had stopped and the cooler was doing nothing.

I scoured the Vinotemp website for troubleshooting tips (loose connector on display?) and their website was worthless. Instructions said "Unload the display" without any help or suggestion as to how to go about "unloading" the display. I called Vinotemp, reached voicemail, left a voicemail, and never received a call back.

After all this, I had to load this POS back into the packaging and set it in the driveway for return pickup.

Seller sent automated apologetic email suggesting sometimes items are damaged in shipment but this was not Fedex's fault. I blame Vinotemp.

Steer clear. Vinotemp is known for their "custom wine cellars" not these dinky wine coolers.