Bosch B22CS30SNS 300 22.1 Cu. Ft. Stainless Steel Counter Depth Side-By-Side Refrigerator - Energy

The delivery people dropped this off, and we unplugged it almost immediately due to a high pitched, headache-inducing noise when the compressor comes on (verified by visitors to our home). The service person from our vendor came the next day, agreed upon the noise and thought there was an issue with the compressor. He had our salesperson replace our refrigerator with another new one. The new one had the same problem, so we contacted Bosch directly and they sent their representatives out. They could not find an issue with it. Our vendor's service person came out again and called his Bosch representative, who noted a similar problem with a prior model and suggested replacing a board. The board was replaced, but the problem persists. Bosch and our service person had no alternative solutions and we are now returning the refrigerator altogether.

We purchased several other Bosch appliances at the same time (dishwasher, stove, washer, dryer) and found them all to be great; sturdy and quiet. We are extremely disappointed and unsure what we will end up buying. The only other Bosch refrigerators available to us are in the same series (we have 300, 500 and 800 appear to be the same except for more features) so we are afraid they will have the same problem and are looking at other manufacturers.

Got our first Bosch, and it was great. Quiet and beautiful to look at. But a defect inside allowed the glass shelves to fall off their pegs, just as you put a gallon of milk on it. Bosch came out and condemned the unit. I was impressed. Out comes #2 refrig. Plugged it in and the compressor sounded awful. A metallic rubbing sound inside the compressor. Could hear it across the house. Ice maker did not work. Out came Bosch, who replaced the ice maker but said the compressor was fine. Well the compressor noise has gotten louder, and now the ice maker died again. Also the refrig has a door open alarm feature. Well, my kids left a fruit drawer out a little, which caused the door not to close all the way. I woke up the next morning to a refrigerator that was 50 degrees inside, and no alarm sounded. Out comes Bosch for the third time. He condemns the compressor, ice maker, and a computer board. I contact customer service and demand a new machine, as it is only 2 months old. "Sorry, our warranty says we fix it, so thats what you get" She also refuses to let me talk to anyone higher than her " I am as high as you can get" she says.

I purchased it from Fergusen Enterprises, a wholesaler to the construction market. Jeff at Fergusen in Downers Grove Illinois, stepped in and pressured Bosch to replace the unit. We are currently waiting for Unit #3 to arrive.

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Bought this fridge last July from HHGregg and I am so disappointed in it.

Besides the fact it is extremly loud, you can't keep the doors open more than 10 seconds or it starts beeping at you. I've read about this and you can't change it.

Besides that, everytime we put the milk in the door the molding around the milk drawer pops off. At this point, it has happened so many times that we can't get the molding back on.

The latest is the ice machine stopped working. I called Bosch and this was a joke. They didn't seem to care.

So I talked with HHGregg and they gave me a # to a service place they use.

I have been waiting for TWO WEEKS for Bosch to mail the new ice machine. It is under warranty, so that is nice but just another pain.

Not to be outdone, now the 'alarm' comes on periodically. This never happened before, but started when the ice issues started.

So now it'll be three in the morning and the fridge alarm will be beeping.

If I could go back and get another fridge I would.

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Only six months old we were choosing between a GE and a Bosch and bought the Bosch because it was German made and seems well built. It certainly is attractive.

1) Long and shortspend any time in Europe and see how many Germans use ice makers-none. Guess that's the reason Bosch has made such a mess of the ice-maker. Every time you go to get a few cubes, 10 of them fall all over the floor. Every time. 2) When it gets full, the ice-maker stops. And then never restarts again when it's empty unless you manually restart it. This means you spend a lot of time with an empty icebin (surprise...) 3) For no reason, 2 months ago the fridge started to run 24 hours a day, our of the blue. Our electric bill doubled during that time. We now need to get the vendor's service people out. What a hassle for a new fridge. 4) The alarm goes off after 1min. Incredibly annoying when filling the fridge... so we turn off the fridge to fill it. And... then often forget to turn it back on. A real design flaw.

Bottom line: Bosch hasn't figured out fridges for the US market yet. What a disappointment. Next time, based on our experience and the reviews in Consumer Reports, we'd pick the GE for sure. I wish that we never picked this model, or Bosch. We won't again.

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We bought this thinking it must be the Porsche of refrigerators, judging by its manufacturer. It's actually the Fiat of iceboxes. Ours lasted exactly 30 days before both the freezer and refrigerator side died totally. The vaunted "self-diagnosis" test feature didn't work properly even though there was still power to the refrigerator, but never mind, I knew the reefer was dead--there was a big puddle of water on the kitchen floor where all the ice had melted and run out through the door icemaker. And as for that ice-maker, it never worked right anyway--dispensed either crushed or whole ice on a whim regardless of which button you pushed. Is Bosch manufacturing these things in Somalia, maybe?

Two-week-later update: I can now confidently say this is not only the worst refrigerator I have ever owned, it is the worst PRODUCT I have ever owned. Car, TV, coffeegrinder, chainsaw, power drill, computer, dildo...the worst. The icemaker makes so little ice that if we have another couple or two over for drinks and dinner, we need to first run up to the 7-11 and buy a $2 bag of ice. And if the freezer has had two or three days to make a minimal quantity of ice, you push the ice dispenser button on the door to fill a glass and nothing happens but a lot of grumbing/grinding sound. Then open the freezer drawer to try and get some ice manually and about a quart of ice cubes and crushed ice cascades out all over the floor. Great party ice-breaker, pun intended.

Bosch's contracted service people have, of course, been here. They left, shaking their heads, saying they'd have to consult with Bosch but that usually took a few weeks to get a reaction out of Bosch Central and they hoped nothing went wrong again in the meantime. "I HATE working on Bosch stuff," the service guy said. Me too.

Update: I've now had the refrigerator for 10 months. The above problem was solved (I hope permanantly) by totally replacing all of the refrigerator's electronics--two large circuit boards in compartments atop the refrigerator.

Now the ice-maker has failed. Zero. No ice. Two weeks ago, the entire ice-maker was replaced. Today, the new ice-maker has totally failed. (As for the above problem of the ice-maker making crushed ice when you want cubes, the service guy said, "Oh, yeah, they do that..."

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