Avanti Thermo Electronic Cold and Room Temperature Water Dispenser, Countertop

• Ideal for use in small offices, homes, waiting rooms, and more
• Convenient and lightweight countertop design
• Holds three- and five-gallon bottles
• Serves cold and room-temerature water
• Available in white

This water dispenser has a very nice concept. I liked that it uses any type of refillable bottle. Unfortunately for me after having it a month it never shut off and no longer cooled the water.

I contacted Avanti since it is under warranty and was told to ship it back and they would send me out a new one. Only problem was that I had to cover the shipping over and back and if I wanted to make sure it actually got there, needed to also pay for insurance and tracking. This would have cost me nearly as much as the unit itself and after reading many reviews with negative outcomes even after replacement I didn't feel it was worth the cost. I guess I'll just continue to look for one that actually will work.

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1st of all: do NOT believe the instruction booklet when it says not to wash out the unit before use! (They claim it comes ready for use from the factory.) It gave a really "off" flavor to the water till I rinsed out the unit thoroughly with baking soda dissolved in water. DO believe the people who say it takes a long time for water to get cold--it really does, especially the first time you use it. That said, we really like this unit now. It fits nicely on the counter, is easy to use, and provides our family of two with enough cold water.

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Myself and a co-worker both purchased this unit from Amazon for infrequent usage. Both units leaked within 2 months, and 1 unit failed to cool the water after 2 weeks. Avanti would not honor the product's warranty because it was not purchased from them. I know its a low cost and everything, but spilling liters of water all over your desk and laser printer is not really worth the price in hindsight.

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I purchased this water cooler a year ago and found the water temperature to be not very cold. Only cool but not ice cold, but it was better than tap water.It also made a loud noise when operating and would often do weird things that make it seem as if it is faulty. It would after a long time resume and again give cool water but never ice cold.Almost to the day, one year after purchase it died.I should have known. The reviews showed this up very clearly but I did not heed the warnings.Hope you know what you are doing when you purchase this piece of junk.

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The whole 5 gallon of water leaked out all over the place. There is no way to tell if the water jug is seated properly when you change it. Pours very slow, there is an awful plastic taste and I am have a hard time returning it. There is no phone number to contact, what does that tell you?

You have to deal through email, by then your 30 days is over.

I will never buy another item from this company!