GE PSDS5YGXSS Profile 24.6 Cu. Ft. Stainless Steel Counter Depth Side-By-Side Refrigerator - Energy

• GE
• GE Profile PSDS5YGXSS 246 cu ft CounterDepth SidebySide Refrigerator with 3 Glass Shelves LED Lighting and External PreciseFill IceWater Dispenser Color LCD Controls Stainless Steel
• PSDS5YGXSS
• GE - PSDS5YGXSS

We bought this fridge when our previous GE Artica side by side failed (unrepairable) after 10 years. At the time I seriously considered going with a different brand, but the feature we have become addicted to is the custom-cool drawer. If you are not familiar with this feature, it's basically a drawer that will chill wine and beer to 37 degrees in 15 minutes. There is no other fridge on the market with this feature, and in fact GE seems to be abandoning this feature as well since this is one of two fridges that still have it.

The nice things about this fridge that we enjoy:

1) The custom cool drawer

2) The sealed beverage pocket in the door that keeps drinks extra cool

3) It's nice looking

4) Digital temperature controls and monitoring (in C/F)

The things we don't like:

1) It died 7 months after we bought it. We lost a fridge full of whole-foods items. It took me two days to get hold of a person who could schedule repair, and it will take 2 weeks to fix it. Requires some special parts. The repair person told us to expect to perform the same repair every 2 years because it's prone to failing in this humid climate (austin, tx). The part is some sort of heater that prevents the cooling distribution from icing up. So in summary, I bought a fridge that will break every 2 years as designed.

2) It's noisy, and I think this may have something to do with the icing up of the fans in the cool air distribution system. The fans sound like they are rubbing on something. It did this from the day we bought it (off and on).

3) The controls are aimlessly designed. In our old fridge, to turn on the custom cool drawer, you pressed a button once. In this new interface it takes 7 button presses. Home->options->refrigerator Options->Custom Cool->Express Chill->More time->OK. The person who designed this used engineering logic to organize the controls, they did not use any user interface design principles, and probably didn't test it with users.

Overall this would be a wonderful fridge if it didn't break down on us and ruin several hundreds of dollars of fresh food. If GE knows there are issues with the fridge, then it should be quick and easy to schedule an emergency appointment and that repair shop should have the parts in the truck. That would make it tolerable. Our current solution to this problem is to buy another fridge and place it in the garage as a backup fridge for when this happens again (and the GE repair man asserted that it would).

In Summary: Look elsewhere in you are in a humid climate.

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