SquareTrade 4-Year Appliance Protection Plan ($175-200)

I have used Squaretrade for several years. I have several electronics and appliances insured through them. So far, I have only needed to file a claim once, for an antiquated GPS device.

Just like their contract states, I filed the claim and received a pre-paid UPS label. I printed it out, packed the GPS and shipped it off (to Texas, I think).

They have the option of either repairing (and/or replacing, I forget) the device or refunding you your full (not pro-rated) purchase amount.

Since this GPS thingy was rare and unique, I received a Paypal credit to the tune of $90...what I paid a few years ago.

They constantly run coupons. Mostly 30%. One time I received a 50% coupon. I highly recommend them.

No servicemen at your door. No taking your product anywhere (aside from the UPS store). Just prompt, fast, legit service.

It is a protection plan for my wonderful new microwave, after purchasing a laptop that was nothing but problems, I will never not buy protection plan.

Buy SquareTrade 4-Year Appliance Protection Plan ($175-200) Now

GET A WARRANTY

if your stuff breaks you will be so glad you did. i purchased this warranty for a haier portable washer. i am covered for 4 years. just think, every thing we get here in usa now, is made in china, and usually made of cheap poor quality plastc. with a washer machine you have cheap plastic gaskets and seals and poor quality machine parts. have a warranty on hand in case you need it

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Right after ordering, I received an email from SquareTrade about my contract that I just purchased. Within that confirmation, there's a link to click to "View and Print Your Contract." I clicked it, and it's just a dead link: the top of the web page reads "mywarranties (GIF Image, 1 x 1 pixels)." My guess is that page is supposed to forward you to the actual page, but it just hangs there. I've tried this in both Firefox (v.14.0.1) and IE (v.9), and they're dead in both browsers.

There's also another link for "Questions about your contract?", and when I click that, I get a similar dead page. I've sent 4 emails to the company explaining the problem, and they simply bounce back the same copy of the same document with the same dead links. I've also repeatedly asked them to send me my contract in a viewable, printable, saveable document format like Adobe Acrobat (PDF). All I got in response to my first couple of inquiries were repeat sends of this useless email confirmation with the same dead links. This is ridiculous. There is simply NO EXCUSE for not getting the thing right to begin with, and there's NO EXCUSE for not simply sending a digital copy of the document in RTF or PDF or anything similar.

Finally, after multiple attempts to get a saveable, printable version of the contract, I FINALLY received a message from (I think) a real human, and he has attached a PDF of the contract, but the email goes in about 8 directions at once, pasting boilerplate about requirements for obtaining warranty service, offering vague apologies for hypothetical inconveniences, stating how to send/FAX copies of my receipt to make a claim, suggesting how to buy a supplemental "Care Plan," etc., etc., etc. All I asked for was a copy of the warranty that I couldn't get via their dead links; I FINALLY got the PDF of the warranty, but the links are still dead.

To add insult to injury, they subsequently sent me a survey to fill out to tell them what I thought of their customer service. Wouldn't you know that the link to click for the survey is a dead link as well? Good grief! I simply decided to send my survey reply text to the email address from which the survey request initiated, but it bounced back a message saying that their email address has changed, and they don't tell me what the new one is! What in the world? Instead, they give me a link to a webform to fill out if I need to contact them. Guess what? Yep. That's a dead link too!!!!!!!!!

I sure hope that they do a better job of standing behind their warranty than they demonstrate they are capable of in website development, email account management, and in written communication skills.

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