Whirlpool 25 Cu. Ft. White Side-By-Side Refrigerator - ED5KVEXVQ

The refrigerator looks and works fine. However, the water line of its water dispenser broke in less than two years of usage. We can no longer use the water dispenser.

The water line (pipe/tube) was obviously defective -it is not something that you would expect it to break.

But the follow up experience has been very disappointing. I called Whirlpool support to get some hints on where to get the tube and how to install. After a long interaction with the voice-operated device and after giving a great deal of information and confirming my address, telephone number, refrigerator type, model number, etc, I was informed that that the office is closed and I should call back on Monday. If the support office is closed, why collecting so much information from me? I called back on Monday; the same story (lots of information was collected) and after a long while, I was told to call a local service man.

After two days of calls, and reading online resources, I still have been unable to identify the part number and instructions on how to replace the line. The manual says nothing about such a problem.

Whirlpool refrigerator model ED5KVE series are TOO NOISY !!! Do NOT buy one or you will be bothered daily !!! According to Sears' customer servife when complained, the noise is "due to the Energy Star rating", i.e. it is a price of saving energy with an annual energy consumption is ~$570. The trade off is not worth it.

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