Sunpentown-SPT-WC-30U Under Counter Wine and Beverage Cooler(32 Bottles)

• 32 standard bottles.Memory IC (when unit restarts after power failure unit will auto recover at last setting)
• Digital controls with LED temperature display
• Quiet operation .Double pane insulated glass door
• Soft interior light with independent switch.Front leveling leg.Security lock .ETL certified
• Adjustable temperature range: 39 ~ 68°F.Undercounter or Freestanding application.Auto defrost with circulation fan

I did my research online and, in spite of a couple of negative reviews on this product, I chose to purchase it. It arrived in a well-packaged carton when it was supposed to arrive. I unpacked it, followed the directions and got it up and running. Within an hour of plugging it in, the compressor started to rattle badly. I learned that the compressor on this unit is inside a housing unit that's about the size of a cantaloupe. Internally, it is supported by a few springs. The rattling clearly indicates that one of the springs broke.

Next, I contacted the seller. They directed me to the manufacturer. They offered to send me a new unit and asked me to use the packaging material from the new unit to package up the old one. They paid for the return shipping. I got the new unit and sent off the old one. Again, I followed instructions to a tee. Once plugged in, the second one rattled also just like the first. I contacted the manufacturer and told them I wanted to undo everything and just get my money back. Sunpentown, an apparently jack-leg organization, said that they would send me yet a 3rd unit. I told them I didn't want that. I wanted my money back and to be done with this piece of crap. They agreed to take the unit back but said that I must package it up. I explained to them that I did not keep packing materials on hand which would allow me to package a unit of this size and weight. I even offered to take it somewhere to get it professionally package and shipped if they paid for it. They would not pay for the shipping and would not agree to hold me harmless if something happened to the unit during transport.

So... I am stuck with a unit that cools, but that rattles LOUDLY. It's become a game for us here at home. When it starts rattling, my 2 year old daughter wants to stop the rattle the same way she saw Daddy fix the rattle for the first time she comes in the kitchen and kicks the living crap out of it.

I am in the process of designing a website that will elaborate on my experiences. It will be located at . Feel free to check it out. Don't be fooled. I am a real consumer, and this is a real experience. Posted at 11:04pm EST on 3-9-2013.

Good luck.

Buy Sunpentown-SPT-WC-30U Under Counter Wine and Beverage Cooler(32 Bottles) Now

Stay far, far away from anything manufactured or "serviced" by Sunpentown.

After five months of owning this piece of garbage, it just stopped working. Just went dead, for no apparent reason. Rather than honoring their warranty and sending me a replacement, they made me SEND THE UNIT back to them, at a whopping price of almost $40 in postage. (Looking back, I was a complete fool for falling for this.) Then they alerted me that the unit had arrived "damaged" but out of the goodness of their hearts they were willing to send me a RECONDITIONED unit for $70. How long do you think the reconditioned unit would have lasted if a NEW one lasted only five months?

I'm now on a one-man crusade to make sure nobody else makes the mistake of buying these terrible products. They're garbage and the company that sells them is unethical. They dealt with me in very bad faith. Do yourself a favor and look for something more solid, with better craftsmanship and most importantly, a company that STANDS BY ITS PRODUCTS AND ISN'T DEVOTED TO RIPPING OFF CONSUMERS.

Note: I notice the other awful review here is by someone with the same last name as me. No relation, but brother, as a fellow Thompson, I share your pain of dealing with this Class-Z product and company.