Bosch B22CS80SNS 800 21.7 Cu. Ft. Stainless Steel Counter Depth Side-By-Side Refrigerator - Energy

We purchased our Bosch refrigerator four years ago at a higher price than the other comparable models of GE or Maytag . It was Bosch's first model out for refrigerators and we purchased it because of the excellent reputation of other appliances. We have had countless problems. We now have no door panel shelves, all are plastic and have broken leaving jars spilling in the floor. Our top drawer which is too deep no longer has glides. Remaining we have only two small drawers and two shelves remaining. The filters for the water dispenser have to be ordered directly from Bosch and are outrageously expensive. I will not purchase another Bosch appliance based on this experience.

Got our first Bosch, and it was great. Quiet and beautiful to look at. But a defect inside allowed the glass shelves to fall off their pegs, just as you put a gallon of milk on it. Bosch came out and condemned the unit. I was impressed. Out comes #2 refrig. Plugged it in and the compressor sounded awful. A metallic rubbing sound inside the compressor. Could hear it across the house. Ice maker did not work. Out came Bosch, who replaced the ice maker but said the compressor was fine. Well the compressor noise has gotten louder, and now the ice maker died again. Also the refrig has a door open alarm feature. Well, my kids left a fruit drawer out a little, which caused the door not to close all the way. I woke up the next morning to a refrigerator that was 50 degrees inside, and no alarm sounded. Out comes Bosch for the third time. He condemns the compressor, ice maker, and a computer board. I contact customer service and demand a new machine, as it is only 2 months old. "Sorry, our warranty says we fix it, so thats what you get" She also refuses to let me talk to anyone higher than her " I am as high as you can get" she says.

I purchased it from Fergusen Enterprises, a wholesaler to the construction market. Jeff at Fergusen in Downers Grove Illinois, stepped in and pressured Bosch to replace the unit. We are currently waiting for Unit #3 to arrive.

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Looks beautiful but we've had multiple problems with this model

-plastic shelf just broke off not holding anything too heavy

-shelf top on door shelf won't stay on

-water line freezes to water dispenser if not used for a week or so requiring turning off fridge/emptying freezer

for a day to melt water line for it to work again.

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My wife and I have had a Bosch dishwasher for many years and been very happy with it. So when our refrigerator broke, Bosch was first on our list.

Sadly, the refrigerator was a major disappointment. There were problems from the moment it arrived.

First, the freezer door would pop open every time we closed the refrigerator side. There is an alarm to tell you when it is ajar, but the freezer door was open so slightly that the alarm wouldn't go off. Consequently, the freezer frequently frosted over and the food thawed. Then, about three weeks later the water dispenser stopped working.

And about a month later the ice maker stopped making cubes and would only make crushed ice.

Bosch repair men came time after time and each one gave us a different story. Not only could they not fix the problems, but they dented the refrigerator and scratched our floors in the process. One of the repairmen tried to pressure us into signing a receipt to say the problems were fixed, even though they were not.

After months and months of aggravation, the retailer mercifully offered to replace the refrigerator. She recommended the Electrolux Icon.

We LOVE it. Not only is it stunning, it works perfectly. Also, in comparison, I now realize now how cheaply the Bosch was made. The Electrolux doors are heavy and solid. The interior shelves are thick glass and the freezer baskets are substantial chrome. The Electrolux is also much roomier and the space more intelligently engineered. Bottom line: Go with the Electrolux. Save yourself the grief.

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Installed 2-1-10. That makes the refrigerator 25 months old. The #3 door shelf has already been replaced twice, once by Sears right after we purchased the unit and again by Bosch. Tonight the #3 shelf broke again resulting in the loss of a brand new, unopened gallon of milk and a gigantic mess all over the hardwood floor. But that's not all. The drawers do not like to close correctly, a defect that the installer from Sears noticed when he initially installed the unit. Not only that, but the ice maker allows ice cubes to fall behind the ice bin resulting in no ice being made and the ice bin eventually runs out of ice and we're left with none.

I bought a Bosch refrigerator because of the excellent quality of their dishwasher, which we have been using for close to 10 years. I will be making a rather unfriendly phone call to Bosch in the morning. I want a Bosch service man out here at my house to confirm that this refrigerator is garbage and I want it replaced at no cost to me, preferably with a different model with a better track record. If Bosch refuses to make good on a very defective product, the next call they receive will be from my attorney. There is no excuse for a product this poorly made to even be on the market.

If you're thinking of buying a Bosch refrigerator, think again. I will not knowingly purchase another Bosch product for my home. Quality has turned to crap.