Dual Zone Wine and Beverage Cooler

• Floor standing
• Made from stainless steel
• Black and silver color
• Fits approximately 19 bottles
• Includes Lock and key combination

The Vinotemp VT-36 that I ordered directly from the manufacturer looks nice, keeps the wine at the right temperatures, and has all the features you would expect from a $900 wine fridge. However, it is extremely loud -it apparently has a fan that cycles about every 20 seconds, and then the standard compressor that actually does the cooling comes on every 10 to 15 minutes. I expected the compressor noise, but the extra fan noise is ridiculously annoying. It is louder than my kitchen refrigerator, and I can hear the wine fridge a room away and with the TV on. This was not what I expected from a $ wine refrigerator. It is much louder than the $ one that I bought from Home Depot 6 years ago that this one was meant to replace.

Worst of all, the "customer service" at VinoTemp is pretty much non-existent. I expected that there was some problem that occurred in shipping that was causing the noise, and that they would either get someone out to repair it, explain how to troubleshoot it, or have me return it. Instead, I got an email that basically said "Oh, it's supposed to make that noise", and that was it. I told them I wanted to return it, and they pointed me to the fine print on their website that says that I can return it, but with a 35% restocking fee AND paying shipping both ways. Assuming shipping is the better part of $ each way, it would end up costing me $ to send it back. This was not the kind of quality or customer service that I expected in a $ wine fridge. I do not recommend this product or this company.

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The cooling stopped at 1 day over the 1 year mark, and Vinotemp refused to cover any labor to repair the issue. They did offer to send me a part, free of charge, when a qualified mechanic determined the problem. The problem, however, would cost 380 dollars in labor to fix. The Mechanic actually told me this brand doesn't last long, and the best I could do is purchase a low-cost option and simply replace it in a year or two when it wears out. I am attempting a 300 dollar GE (with 4-year warranty) from Lowe's, and I will not purchase a Vinotemp again.

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I bought two of the wine/beverage fridges. They look great but do not work for long. Both fridges broke (stopped cooling) in less than two years. Fixing a small fridge like this is not cost effective and the company was not helpful in determining the failure mode. I will not buy this brand again.

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I agree with the other reviewers that have indicated that the quality is lacking on this unit. The inside fan that cycles on and off, on an off, on an off etc every twenty seconds is very annoying. Additionally, mine unit is barely three years old and the seal in between the two panes of glass on the front door failed so there is now condensation fogging up the glass and it cant be wiped off. I called the manufacturer and they want to charge me $200 for a replacement door and would not budge on the price even though this isnt the type of part that should fail in such a short period of time. I won't buy another one of these Vinotemp products. When the fogging up of the glass annoys me too much to bear I will replace the unit with another brand.

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I have seen other reviews talking about how this unit stops working after a year, sure enough 14 months in it stops working. At first it seemed like vinotemp was helpful as they said to have a tech come out and diagnos the problem and they would send me the part(s) for free.Well the problem is that there is a leak somewhere in the system that could take hours to even find. When I called vinotemp back asking for some type of price concession on a new unit they said they would talk to their manager and call me back. They never called me so I tried again and all they do now is send me to voicemail and will not call me back. Terrible product and customer service.