Samsung : DMR57LFS 24 Full Console Dishwasher - Stainless

• Twin Cooling Plus System with Surround Air Flow
• Power Freeze and Power Cool
• Cool Select Pantry and Cool Tight Doors
• In-Door Ice and Water Dispenser
• Wine Rack

When I saw this dishwasher in the store I thought I had found the pot at the end of the rainbow. It was SS inside, electronic, nylon coated racks, EnergyStar and a door that did what it was told (unlike the Bosch that "autoclosed" so hard it broke stemware in the top rack).

My initial problem was that the installer did not level it properly and the door would rub when closed, a sign of an inherently weak "box" structure. Once that was fixed we noticed that it did not clean very well. After three more service calls, adjusting the cycles, amount of detergent, water temperature, loading patterns, etc. the tech. called the factory support and took it thru a built-in diagnostic routine and stated that all was working properly.

I called Samsung service for about the seventh time and eventually they offered to do a like-for-like exchange. I considered that but then remembered that the tech. had declared that the old one was working properly...what would a like-for-like exchange gain me other than more dirty dishes and wasted time? I persisted and eventually got a refund from the store.

I immediately went out and bought a Asko (a brand that has performed very well for us in another home) online that was a new item but a couple of years old. The price was about the same, but the Asko actually...if you can believe it...got the dishes clean (and it took about and hour less than the Samsung and used less energy!).

Several weeks later I went to the store where I returned the Samsung and saw my Samsung dishwasher (white) and another (stainless) for sale, cheap! Samsung has managed to make a dishwasher series that looks good but failed to perform the primary objective...clean dishes.

Too bad they don't give the Zero stars as an option.

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If you own the Samsung DMR57LFS then I do not have to tell you that out of the box it is the worst unit you have probably ever used. I was not able to return mine and the Samsung doesn't have great tech support. In fact I never received the extended warranty from Samsung, wonder why!! The dishes stay dirty in the unit and here is how I fixed it. I noticed that the grinder blade was chopping up "some" of the food and sending it back through the pump over my dishes, the blade was also causing a siren sound from scrapping against the pump screen. I removed the blade altogether as I still had food particles even with it installed. I use the Finish Tablets and the Jet Dry. I ran my unit and presto clean dishes. No more food particles being washed back onto my dishes and being "baked on" from the hot water. Just make sure to buy the replacement sump cover gasket as the hot water makes the old one stretch out. Many dishwashers do not have the hard food cutter and now I know why. This worked for me and I am glad I did it. Just remember with the blade in food has to get chopped up and it causes resistance on the pump motor, I do not need to replace a motor, that means taking the unit apart. Also the push buttons do ware away. place a warranty call ASAP and get it replaced before it goes out of warranty, the new one has been upgraded with a coating and will not ware off. The cooking oils take the lettering off because Samsumg either forgot to clear coat them or used a bad dye. Good luck and next time I recommend buying a well known dishwasher brand. I was sold on the stainless tank but it is not worth sacrificing the overall operation.

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We purchased the Samsung DMR57LFS dishwasher about 6 months ago and it was the most overpriced and underperforming appliance I've ever seen. It broke down over a month ago and I'm still trying to get it repaired. Samsung service is almost non-existent and they keep running me around and not fixing the problem. If you're thinking about buying one of these DON'T! I couldn't post this without clicking a review star but it's not even worth the one star I was forced to give it.

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I bought this dishwasher and a microwave by Samsung a few years back. Worst decision I ever made. They look nice and seemed to have good features.

The microwave spontaneously caught on fire, and potentially could have burned my house down. The dishwasher is being thrown out after it has broken for about 7 times now. All of the issues mentioned in the previous reviews, sensitive control panel, poor cleaing, etc are all the reality. I will NEVER own another piece of Samsung junk.

Originally purchased in late 2009, so we have some run time on these appliances. This is the worst dishwasher we have ever owned. Looked great and our expectations were high. We've owned Whirlpool, GE, KitchenAid, and Maytag over the years. The Samsung does not get the dishes clean. The rack started deteriorating after two years. The silverware falls through the bottom of the basket and damages the wash arm (cut holes from knives or forks). The rollers constantly come off the racks. We essentially need to rinse the dishes near-clean before putting them into the machine. The refrigerator, oven, and microwave we bought as a package are just as bad. The microwave sounds like it is vibrating to pieces, the dutch door refrigerator has pieces breaking off (especially the freezer), and the actual oven temperature does not match the control setting. I could go on and on. I am so sorry we did not buy a US brand this time. The best dishwasher we owned was a Whirlpool and we are are going back. Do not be lulled into buying Samsung. The US brands like Whirlpool and Maytag, while not as flashy, still work better and last longer.