I bought this washing machine a few years back. It started failing right after warranty,failing with "out of balance" errors. I called a repairman given to me by LG service, and
he told me that he had tried to repair these machines before, and they didn't get better.
I called LG and asked for a factory service repairman this time.
LG sent a LG factory repairman. He kept coming back each week for over a month, each time
replacing something different on the washer, but with no change. They even told me that it
might be my fault, that the floor wasn't "stiff" enough, despite the fact that it had worked
fine for a year, and that I had previously had a front load washer in the same spot without
issue for 10 years. I spent a lot to reinforce the floor, and the machine was no different.
At last, they told me they were giving up, they didn't know how to fix it. I have never had
anyone tell me they didn't know how to fix their own product and were just giving up. They
told me they would "buy it back", for a sum prorated for the life of the washer since it
was out of warranty.
They picked up the unit. I have yet to see a dime from LG. Every week I call them and it is
something else, the machine got shipped to the wrong place, the paperwork got misplaced, etc.
I am convinced they are trying to slow pay it.
I expected better from LG. This is a top of the line washer. It is also the last LG product
I ever buy. Everything points to the machine being an inherent lemon.
Scott Moore
San Jose, CA
No comments:
Post a Comment