Danby Silhouette 166 Bottle Executive Wine Cellar

I did not buy this unit from Amazon (or the seller), but rather bought it locally. My first unit lasted about 6 months, and I thought it was great. Then it started to have issues. Temperature would reset itself to whatever it wanted. This was not good, but not the end of the world either.... Then it started to run constantly. I came down one morning to find condensation running off the front door, the temp read 39*F... Needless to say I had to turn it off right away. After 3 service attempts the unit was finally replaced. The replacement was not able to cool (just the cabinet with no wine) to anything cooler than 78* in ambient air temps of 77*...

I would highly recommend staying away from this product. I also found Danby very hard to deal with. The wait time was always over 30-minutes when calling their customer care.

I purchased this unit for its bottle capacity and dual zone ability at a reasonable price. Unfortunately you get what you pay for. I paid for a nightmare. The unit broke just before the warranty ran out. The warranty offers in home service. However none of the certified repair companies will make the trip to the house to look at it because "they arent paid enough by danby to make it worth their time". They were willing to look at it if i took it to the store but at 300 pounds i wasnt transporting it anywhere. So after 6 months and numerous phone calls and Danby not being unable to find someone to come to my house they replaced the unit.

The new unit that arrived had a large dent in the side and smelled funny on the inside. The replacement unit stopped working after 6 months. Now since the original warranty was passed they would not repair or replace the "replacement" unit. Now i am the proud owner of very large danby paperweight. STAY AWAY FROM THIS COMPANY!!!!!!!

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Wish they had negative stars!

We purchased the Danby dual zone Wine fridge 2 1/2 years ago. Recently was not cooling, the temp control was registering over 60. The tech said that there was a leak, but cannot find it and would cost more than the unit to find the leak and fix. When I contacted the company to see if they would help with locating or finding a solution to this problem they said no. No only am I disappointed in this product but also the company, because they do not care about customer service. They do not even make this model anymore and I know why, because it has to be replaced every 2 years!

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I don't even know where to start. Purchased the a 166 Bottle dual zone built in unit back in Sep 09 and had to have service make repairs 9 times on the unit and had to wait for periods of 3 months for Danby to actually ship the part. After a year of tier crap they offered to sell me a new unit and credit my card once I delivered the old unit back to them. The only good news out of this transaction was that my warranty was renewed back in Sep of 2010. Last weekend the new unit stopped cooling and the lights are flashing high which means that my wine collection is now in a hot box of 80 degrees..

Their "authorized" repairmen are jokes and have no clue on how to fix and diagnos problems. Danbys customer support in Canada is terrible and often very rude. Look at all of the reviews of this product and I honestly don't think you will find anything above a 2. Do yourself a favor and buy something else. These guys are clowns!

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Bought this unit locally. Worked fine for about 8 months at which point I noticed an alarm going off when I walked in one day. Mine wine was at 79 degrees. Unfortunately 3 months later my wine is still at 79 degrees since 2 repair places were unable to fix it under warranty. Finally Danby called me today and told me that they 'no longer make this unit' and would give me a refund or let me choose 2 smaller units from their website.

I'm taking the refund, but I'm stuck with a heavy unit on the third floor and no easy way to get rid of it. Not to mention the ruined wine. Thanks Danby!