So we purchased this model about 4 years ago from a Lowes Home Center. We don't usually buy extended warranty plans but since I was not real familiar with Electrolux, we purchased a 4 year extended warranty. The first failure occurred in the ice maker/water dispensing unit--(could not turn off the water). Took one visit by the repair vendor to figure out what parts he needed, than about two weeks for him to get the parts and make the repairs. Three years the water dispenser stopped working. The repair contractor said the heater had failed iside the door and they would have to replace the door. Yesterday they replaced the door and now, not only do we not get water, but we do not get ice and I've had to move all the food to another refrigerator because the neither the refrigerator or freezer are able to maintain a safe temperature. So my problem is first with the multiple failures we have experience with the electronics in the refrigerator and I guess a related problem with the way they train/certify/authorize repair vendors...My advice--stick to a major brand that can be properly serviced by a wide variety of vendors. Electrolux is off my list--permanently--for anything they make.
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