Koolatron WC18 18-Bottle Freestanding Dual-Zone Tower Wine Cellar

• Freestanding 18-bottle tower wine cellar with thermoelectric cooling system
• Chills up to 6 bottles in upper zone and up to 12 bottles in lower zone
• Adjustable temperature; 45 to 54 degrees F above and 54 to 65 degrees F below
• Digital controls; glass doors; interior light; removable shelves; leveling feet
• Measures 10-1/5 by 19-1/2 by 40-2/5 inches

The first unit I ordered was defective; the door hinge was bent and the doors did not seal. I decided to give it another chance and requested a replacement. The second unit was defective as well; the screw holes to attach the door handle were misaligned and the handle would not attach properly. I think it is safe to assume at this point that there are serious quality control issues with this brand. This time I requested a refund. If the rating system allowed me to give it zero stars I would.

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I purchased it through under Koolatron WC-18 name in Dec 2009. It appears to be exactly the same model that is shown on this Amazon.com image. I really liked cabinet design and ease of controls. Unit was fairly quiet just slight whisper noise of cooling fans.

Unit's upper zone stopped working two month after purchase fan was running, but there was no cooling function. It looked like the top thermo-elements have been defective. After reading warranty info ( I should had done it prior to purchase no excuses.) I found that Koolatron is only providing 90 days protection and does not refund shipping charges to Canada or another US location (approx $60 for UPS). I was told that if it fails again I would have to ship at my expense again (no refund even if they find that product was defective) and warranty would not be extended. I found that no local warranty repair service is available anywhere else in the country. Customer rep. would not let me to discuss my options with her manager and simply hang up on me after I started complaining.

I got very lucky that our local Sears store kindly agreed to take this unit back at full refund (including shipping)under their 90 days return policy!

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This is a great wine refrig. for the home with little space. It is a little tall but that's fine because the width is where we have space issues. It is quiet, and I like that it holds both white and reds.

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When we bought our Koolatron 18 it was working as it should, then after approximately 4 months, the display board broke. It was showing wrong information about the wine temperature with both upper and lower compartments. We had to use a seperate thermometer to check the temperature. Even though the display was wrong, the wine temperature was alright. Got in touch with Sears and asked them to replace the unit because we had lost confidence. They refused because we had it for more than 3 months. When contacting the company they asked us to send it back to the their manufacture. Can you imagine the cost. They did not offer to compensate. They simply offered to send us the defective part. A bit cornered, we accepted. But we are still not sure of the end results. So beware of that product. Poor customer service from both the seller and the maker.

Looks great but it does not cool down as stated.Upper 48 degrees lower 58 degrees.If it wasn't such a hassel I would send it back.