I love this fridge but I am afraid of it.First the love.. if you've been looking for a counter depth because you don't have much room in your kitchen then this, at the time of writing, is pretty much the only option. All of the other fridges made up for the depth with crazy width. The prices are also double for counter depth. This one is not. I live alone, so this is plenty of space for me. The platinum is also the best thing to ever happen. It looks like brushed nickel, which I will take over shiny stainless any day. Stainless is also the worst when it comes to showing fingerprints. I've had this fridge for three months now and open it with smudgy hands and have yet to even clean the front of this thing. You can't put finger prints on it.
The not-so-much-love.
The Handles.. so far, really so good. But alot of people have complained they fall off. The freezer door handle popped off the first time I used it but now I make sure to open with a specific motion and it's okay. We'll see after a year.
The plug is a straight plug and you need to leave a few inches in the back making this not exactly counter depth anymore. Maybe this is the case with all other fridges anyway, and while it's not counter depth, maybe it's still a few inches better than the others.
The adjustable shelves are not so adjustable. They give you barely an inch of discretion. You can put a SMALL Brita pitcher or a 2L bottle at the bottom of the door at an angle but you will not be able to put them in the regular shelves unless you remove one, decreasing your storage capacity. this was a major annoyance for a week and then I just got used to it.
The scary.
This fridge makes about six different kinds of noises. It's not nois-Y, but it has a different noise for kicking in, for when you've closed the fridge door, when you've closed the freezer door and then a random.. i don't know what. So far it works perfectly but I am constantly in fear that one of these noises should not be and that it's going to break. The scariest sounds like the edge of a fan hitting something plastic for a split second and then it stops. It was sudden and startling when I first got it but am now getting used to it.
So, that's the scoop. I want to love it unconditionally but only time will tell. It was the ONLY option for my kitchen when factoring in depth, width, my budget and the color.
The installation instruction taped on the unit shows a flat wall plug (90 degrees, with cord hanging down) but it does NOT come with this type of plug. Instead you get a straight power plug adding to the depth of the unit. The diagram is misleading to the plug you receive.
Also in the manual on page 4 under the title "Safety Information" it states: "Connect the power plug in the proper position with the cord hanging down. If you connect the power plug upside down, the wire can get cut off and cause a fire or electric shock." The manual is misleading to the plug you receive.
I contacted Samsung and this is what they said:
"We have cross checked the refrigerator model and found that it does come with the straight power plug.
However, we would like to inform you that the recommended clearance behind the refrigerator is 2 inches."
I would like to put only 2 inches but it is not possible with the straight power plug.
I contacted Samsung again and they said there was nothing they can do. They said they switched manufactures and this may of been a change. Samsung gave me their parts department (3rd party), however they do not sell a flat power plug for this unit.
I also posted a similar comment on the Samsung website, but they choose not to publish it, wonder why?
Buyer beware: If your buying this for space saving then reconsider. It came with a straight plug as opposed to a flat wall plug (90 degrees with cord hanging down) so it makes the unit sticks out about 3" as opposed to 2". Yes, it's only an inch but every inch matters.We bought this fridge only to discover that it makes REALLY LOUD buzzing sounds on a regular basis. The sound is so loud it sounds like a fire alarm we can hear it throughout the entire house and wakes the baby up! It is tremendously annoying and makes us doubt Samsung technology. I do not recommend this product.
Read Best Reviews of Sams Here
Letter to Consumer Reports:I bought this SAMSUNG RF266ABRS fridge because it was recommended by Consumer Reports in August 2009. This fridge and other SAMSUNG fridges should be taken off the recommended list because there is an inherent design defect that causes ice buildup on the evaporator coils.
First there is a rattling noise as the fan hits the ice buildup.
Then the noise stops when the ice completely blocks the fan but then there is no more cooling happening.
There is even a class action lawsuit against SAMSUNG fridges:
Please look into this Samsung ice buildup problem. The Samsung fridges should definitively not be on the recommended list but put on the "do not buy" list. The ice buildup issue occurs about 1 year after purchase. SAMSUNG is not acknowledging the problem and does not help its customers.
Letter to SAMSUNG:
I am deeply unsatisfied on how SAMSUNG handled the warranty policy with my SAMSUNG Fridge French Door Model RF266ABRS. This fridge was defective starting Year 1 and was not repaired appropriately the 1st time. All was done on the 1st service visit was to defrost the evaporator not fixing the problem itself.
Of course, the problem reoccurred 1 year later and every year after that. Since the technician explained the problem, how to solve it and SAMSUNG customer service gave me a hard time because it was a few days over the 1 year purchase date, I dealt with it personally by unplugging the unit and let it sit unplug for 24 hours. Not a satisfactory resolution, just a quick workaround, until I got fed up with losing food and asked for SAMSUNG to resolve this problem once and for all.
First this problem should have been resolved the 1st visit. Secondly I learned recently from numerous complaints and videos on the web that this is a defective design in SAMSUNG fridges that causes the ice buildup on the evaporator.
Here is a video showing the defrost sensor modification kit to fix evaporator ice buildup. This is for the SAMSUNG RSH1 fridge but it is the same modification that was done on my fridge by the repair technician who came to my house:
Many SAMSUNG fridges have the same cooling design thus sharing the same ice buildup issue.
I was charged $104.68 to fix SAMSUNG own defective design! This is outrageous and no decent company would shift the cost from itself to their customers . It shows utter disrespect for its own customers, not counting the monetary damage. Sir, should I remind you that your customers are your most important assets and should be your priority number one!
SAMSUNG should have done everything in its power to help its loyal customers by fixing its defective fridges FREE OF CHARGE.
The technician explained that he had to move the defrost sensor away from the evaporator in order to let the defrost cycle run longer and completely defrost the evaporator from any ice buildup. He also put a wider drain clip. The older clip was too small. It would get iced up and not let water drain away from the evaporator. There is also a new metal clip that attaches to the heating element and goes inside the drain clip to heat any ice there if needed so the drain cannot get clogged. In addition, a new seal kit put on the market by SAMSUNG 3 months ago was used to seal the evaporator compartment to prevent moisture to get in and improve circulation airflow provided by the fan. I bought this refrigerator in January from a well known appliance company (S...rs). I say this because I buy tons of stuff through Amazon, but in the following tale I want to make clear that the problem was not inept installation on my part. The shiny new refrigerator was delivered and installed. That evening, I bought $374 in perishable groceries; plus I transferred my child's $1300 in drugs into the refrigerator. Next morning I realized the refrigerator wasn't cooling. So I called Samsung and worked through their troubleshooting process. Samsung agreed the refrigerator didn't work and directed me to call the retailer, whose repairman inspected the unit and diagnosed the problem: Shipped without coolant. Can you believe it? Was the coolant-installer absent from work that day? It gets better. The appliance company exchanged the refrigerator two days later, but of course the food and drugs were spoiled. Now Samsung is limiting the food cost replacement to $200. And, get this, the reimbursement process has now been in the works for 4 months. The latest hitch: Samsung says, gee, the repair ticket (which contains the repairman's diagnosis of "no coolant") is not enough, we need more proof that the refrigerator was exchanged or repaired. Alas, the appliance company doesn't issue receipts for those kinds of replacements. I have now spent probably 4 hours talking to 6 different Samsung "Executive Customer Relations" CSRs. That latest said he thinks he can process the claim with what I have submitted. We'll see. Summary: if nothing goes wrong, swell, but if it does, Samsung's "Executive Customer Relations" may leave you hanging.
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