Whirlpool GB2FHDXWS Gold 21.9 Cu. Ft. Stainless Steel Bottom Freezer Refrigerator - Energy Star

Got the water accumulation issue in the bottom of the freezer a couple weeks before the 1-year warranty ran out. Repairmen knew the instant they saw the fridge what the problem was. They said that the factory instructions were simply to cut a larger opening in a certain rubber piece they showed me than the slit it was made with to drain water that condenses as part of the defrosting. The slit blocks up easily and then the water backs up. There has been no problem since.

I purchased Whirlpool Gold line version of this Refrigerator/Freezer along with several other Whirlpool appliances. After just over a year ice started forming in the bottom of the freezer and then leaks out during nightly defrost. Cleaned it up twice but continues to happen. Whirlpool customer service was useless saying I should have bought the extended warranty even though it is happening at 13 months. I wouldn't buy another Whirlpool product based on the quality and the customer service I experienced.

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What else can I say.....I tried cleaning everything but the water keeps coming back......I am 2 years into a 4 year extended warranty,,,,I will update after I contact Lowes and see how they handle it.

should be a recall......

UPDATE....

Lucky I had the warranty...they came out and fixed the problem.It was a drain that clogs,,,and he said that he modified it so it won't happen again.....

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Our year or so old whirlpool gb2fhdxwq needs to have the ice chipped off the bottom of the freezer twice a day or it starts leaking water into the kitchen.

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This is a great low energy use refrigerator. HOWEVER after a year of ownership the bottom freezer keeps icing up the coils. You must then thaw it all out,clean up the mess and start over. Whirlpool has been no help. So beware before buying.

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