Avanti VM301W Upright Freezer with Manual Defrost - White

• 2.8 cu ft Vertical Freezer
• 2 Storage Shelves
• Reversible Door

We recently bought this little freezer. It fits neatly under the counter and runs so quietly it makes our 7 yr older fridge/freezer sound like a wheezing dinosaur.

Each drawer sits on it's own freeze plate, so the middle drawers are cooled top and bottom. The average temp is as advertised with the bottom drawer slightly warmer than the others but still frozen.

We are very happy with our buy.

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Well, I hate to write this review in Amazon because I LOVE amazon. I buy here a lot and 99% of the times I'm 100% happy. I hardly leave feedback, unless an item "needs" it.

The good the freezer

This freezer is exactly what we needed:

Small in size will fit under almost any counter or extend your counter for additional surface.

Has drawers you cannot underestimate that wonderful accessibility to your frozen stuff.

White I hate these black appliances :)

The Bad Packaging and shipping:

It is not related to the freezer quality (I will update my feedback in few months) but:

I received the first freezer three days ago. Fedex left it in front of my door. While looking at the box, I noticed few holes in the (Avanti's original not amazon's) carton.

I opened the box carefully and discover few dents on the side of the freezer. In addition, the freezer couldn't hold itself straight, it was rocking like a seesaw. I opened the freezer door and one (plastic) drawer was broken.

I called Amazon (who fulfilled the item). Amazon offered 20% refund if I'll keep the item or a full refund and a free return shipping. I said I needed the freezer, so they offered me to buy it again and they will give me free one day shipping for the new freezer.

I agreed.

BTW, the box was wrapped with white plastic stripes. When you cut those stripes, the bottom part detaches from the rest of the box.

Today, the new freezer was waiting for me again. FedEx delivery again. A hole in the box again. Two dents on the side of the freezer.

When I opened the box I've also found that a small piece was broken out of the a hard Styrofoam that protects the inner pipes.

Called Amazon again.

I settled for the 20% discount although I should have returned it. I needed the freezer for this weekend and I couldn't find it anywhere else (offline).

I might have returned if I had known for certain that on the third time it will arrive in a "new" condition (this is why I gave it this only two stars think carefully if you would like to have the same experience as me with this freezer).

I think FedEx is also to blame for this fiasco. They were careless. no doubt about that. It never happened to me with UPS (and I bought MANY MANY appliances and stuff online), but happened before with FedEx.

I will keep you updated about how it functioning I had to take some steam out.

Update 3/21/2010

I raised the stars to 3. after the comment I recieved.

1 star down for the shipping and packaging.

1 star down because it is noisy. It could be due to the fact that my freezer has some dents from the delivery (other people say that it is quiet).

More points:

-The bottom drawer do not freeze as well as the top three drawers (use level 5 and not 3-4 as recommended).

-it fits perfectly under the counter great addition to any kitchen.

Drawers are great. it is extremly easy to access your frozen foods.

I've just notices that it is not the same seller that I bought from (it used to be a different one and it was fullfiled by Amazon) so maybe you will have a different experience with the shipping.

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Was really looking forward to getting this neat little freezer. Alas, shipper was Fed Ex, and like the poor woman above the freezer arrived damaged with a big dent in the left side panel lower rear corner. Also, there was a loose 8 inch long metal tube with a plastic tube inserted in it rolling around in one of the drawers. The plastic tube obviously had been cut and was sticking out of the metal tube about 1/4 in. I plugged the freezer in and it seemed to work, got good and cold. Wife wanted to keep it. I might have except for the metal tube of unknown origins and whether it was necessary for the freezer to last and why it was loose in the drawer. Also, when I buy something I like to get that something undamaged. Is that asking too much? So, disappointed, I returned it. Amazon said I would be contacted about replacing it but never heard anything. Maybe when they get it back. Never got an offer of 20% off like the other reviewer. I probably would have taken it.

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We purchased this freezer for laboratory storage over a year ago. The original freezer lasted about 7 months before breaking down. It took us months of calling and paper work (and a $10 service fee) for the company to finally honor their warranty. When we got the replacement, it lasted about two months before it also broke down. This was not a problem with our electrical circuits since several freezers from other companies have been functioning from the same set of sockets for over three years. When we tried to go through the cumbersome replacement procedure again, after hours of being on hold and numerous ignored emails, we were told that our warranty had expired. This is inexcusable for two reasons -it took us months to get our first replacement (lost time) AND the replacement they sent us was defective. It would seem that the honorable business practice would be to provide an equivalent warranty for the replacement (unless, of course, you knew that it too was defective -something I would not put past this ridiculous operation). In summary, the product is awful and the customer service is even worse. STAY AWAY!!!!

The first unit was "Dead On Arrival" and had to be returned. The vendor responded in excellent fashion and replaced the original with one that works well, even though it has a couple of minor blemishes. The main drawback of this freezer are the drawers that rest on shelves that cannot be adjusted. The drawers are very convenient for accessing the items within, but they limit the freezer's storage options. If an item doesn't fit in one of the four drawers, it can't fit into the freezer---it's that simple. It's good for small items, and serves the purpose for which I purchased it, but don't count on putting larger items in this freezer.