MicroLux Freestanding Ice Maker Cold Hot Water Dispenser / Machine - ML560BK

We had a water cooler already but I wanted an ice maker and our refrigerator does not have the capability to have one put in (and the freezer is always full so there's never any room for trays). I saw this wtare cooler / ice maker and while it is costly it does serve 2 purposes. We received it on Friday and my husband did as instructions said as far as taking some things apart to clean, etc... before use. Afterwards he put water bottle on top and within minutes we had ice. Everyone in the house LOVES this machine. Fresh water as usual and now ice at anytime. We haven't run out of ice yet because it senses when it is getting low and makes more. Worth the price to me!!!

Recieved my cooler and plugged it in. Next day no ice. Day after no ice. Checked manual for troubleshooting. Said leave unplugged for eight hours. I left it unplugged for 24. Still no ice a week later. Asked for a return four days ago. Still no response from seller. Will update this review if anything happens. Bad product and poor customer service response time from seller all to report so far.

UPDATE: Seller finally got back to me. They wanted me to pay return shipping on the defective water cooler. I said no and they agreed to pay. Turns out I was up against the 28 day warranty. Seriously, I was told 28 days! I received a refund after a bit of hassle. Customer service wasn't bad just highly unorganized I think.I was told by the technician on the phone my problem was a common one. That surprised me since the add states they are tested before they leave the warehouse? I guess not well? I was told a replacement would ship out within 24 hours. Two weeks later I was told they were backordered and I would get it in a month and a half or so. After I requested a refund it was processed quickly and easily though. No problems there.

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The water cooler / ice maker is a great addition to our remodeled kitchen. We can now have ice that is made from bottled water and the design of the unit goes with our new décor.

The only negative is that the machine is noisy. It does not run all of the time but when it does you can really hear it.

The noise is a small price to pay for the convenience of the unit.

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overall it has been good so far. only time will tell if it is an ok or great machine. jury is still out.

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This is the one that I wanted to have for a long time. It's very good one. I love it

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