GE GSS20GEWWW 20 Cu. Ft. White Side-By-Side Refrigerator

• GE
• GE GSS20GEWWW 200 cu ft Freestanding SidebySide Refrigerator with Adjustable Glass Shelves Gallon Door Storage External Controls and External WaterIce Dispenser with UltraFlow White
• GSS20GEWWW
• GE - GSS20GEWWW

We bought this same refrigerator about five years ago. Since then we have had repeated problems with it. The doors had to be replaced once. The ice maker was replaced four times, one time when it started breaking up and mixing shards of plastic with the ice. We could have been killed.

This last time the ice maker flooded the kitchen within two hours. We called GE for repairs and the repairman came several days later. He installed a new ice maker and said everthing was fine. He turned on the water and said "All set to go." When we checked a few hours later, there was no ice, the kitchen was flooding, and sheets of water were coming down from the ceiling in our rec room. The GE repairman never turned the valve of the water line on completely, so it leaked far far worse than it ever had before. Knowing to turn water valves completely should be Repair 101. I called GE back at 3:15; the operator said she would e-mail an immediate request to the repair people in our area. A taped message contacted us some five days later. By that time we had bought a new, very different brand.

I can understand a product having problems. But when the factory authorized repairmen make the problems far, far worse, that manufacturer should be put out of business.