Electrolux : EI28BS56IS 27.8 cu. ft. French-Door Refrigerator - Stainless Steel

• Electrolux
• Electrolux EI28BS56IS 278 cu ft FrenchDoor Refrigerator with 4 LuxuryDesign Glass Shelves Cool Zone Drawer SelfClosing LuxuryGlide Freezer Drawer PureAdvantage Filtration External IceWater Dispenser IQTouch Controls and ADA Compliant Stainless Steel
• EI28BS56IS
• Electrolux - EI28BS56IS

This is a complete lemon refrigerator, electrolux admitted to it missing a 21 part upgrade kit for the icemaker, it's been a month now and I have not gotten it replaced, electrolux told me its a general problem with that model and that it is impossible to replace them all so they send out parts hoping it gets fixed, AVOID IT.

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This ref. is a total LEMON. You can have HOT LEMONaide if you buy it. NO ICE.

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we have had three refrigerators--first two had complete ice maker failures, did not cool below 40 in the refrigerator, doors did not line up. if you buy this, you will get to know Electrolux customer service by first name. Don't do it.

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1. During installation, the installer had propped the door against the side of the truck while removing the refrigerator from the truck. I saw the door start to fall to the asphalt and yelled a warning. The installer quickly reached out and grabbed for the door, managing to grab the drinking water tube and save the door from crashing to the ground. In the process he kinked the drinking water hose.

2. We requested a repair technician come to the house to replace the water tube and repair the icemaker, which was not making ice. The ice had somehow melted and froze into a block inside the cube container. He worked on the icemaker by removing it, examining parts, following certain protocols. He repaired what appeared to be the source of the problem and said it should now be in working order. The technician examined the tube and worked and straightening the kink. He then declined to replace the tube, saying that it would be okay.

3. Within a week or two the icemaker would only emit crushed ice, not ice cubes. The repair technician returned and spent considerable time on it, including conversing via phone with Electrolux technical support. He and they determined that some sort of part was not working properly and ordered a new part. The part arrived in about a week, and he replaced it. The icemaker then worked properly.

4. About two months ago, the ice cube container froze up again. I managed to remove it and break out the frozen block of cubes as the technician had shown me how to do. I replaced the container and it worked fine until...

5. About two weeks ago, the icemaker stopped producing cubes and would only produce crushed ice. We called Broad View Appliance and requested assistance. Because we were into the extended warranty period, we had to call and argue with the extended warranty people, who were concerned that we were at fault. We finally got permission to use the warranty to fix the icemaker that had failed for a third time. We made an appointment for a week later. The day before the appointment, the icemaker began making ice again, and we call Broad View, saying we should wait.

6. Within a few days the icemaker would only produce small, watery, almost melted cubes. In addition, other anomalies occurred. I've listed the problems current this week below:

a. Cubes are small and slushy, and only a few come out.

b. The digital read-out on the front panel lit a small red light on the upper right side of the panel, indicating, "hi temp".

c. The temperatures on the face read 5 degrees for the freezer and 39 degrees for the refrigerator. These were the temps the technician had set months ago, and they had remained the same. However, because of the hi temp reading, I followed the book's instructions and reset the panel to the factory default settings. The default temps are 4 degrees and 38 degrees.

d. Within an hour of resetting the defaults, the digital numbers were replaced by the word ICE on the left and an incomplete reading of the number 63 on the right. "Incomplete" means that two of the digital "lines" that make up the numbers were missing. The book had not explanation for this. I again reset the default settings. I visited Broad View, explained the problem and rescheduled a repair appointment for this morning.

e. Now, every few hours, the panel reads ICE and 63 degrees. Then with no action from me, after a few minutes, the readout changes to reflect the default settings. It appears to me that the digital components are failing, or some part of the computer's system has failed. This might involve warming and cooling of the icemaker, resulting in small slushy cubes or crushed ice.

f. The icemaker continues to make only a few small slushy cubes.

First POS had numerous problems with ice maker. Thankfully, after the 5th complaint, Electrolux brought us a new one. The one is just as bad the ice maker works, but the refrigerator is constantly warm. It is set at 35 degrees, but the internal tempreature is in the 40's. Total piece of garbage.