Whirlpool 25 Cu. Ft. Monochromatic Stainless Steel Side-by-Side Refrigerator - GSC25C4EYY

• Whirlpool
• Whirlpool GSC25C4EYY 245 cu ft CounterDepth Side by Side Refrigerator with MicroEtch Spill Control Glass Shelves Gallon Door Storage External IceWater Dispenser and LED Lights Monochromatic Stainless Steel
• GSC25C4EYY
• Whirlpool - GSC25C4EYY

Purchased a Whirlpool Gold counter-depth fridge and not long after, noticed a crack in the liner. The fridge also leaks, periodically flooding the floor. Even with a supposed 5-year warranty, Whirlpool refuses to replace the fridge. Their U.S. head of customer service, Deborah, is both disinterested in customers, and apparently is well aware of this problem (BEWARE THIS PROBLEM EXISTS WITH ALL THEIR FRIDGES). She flat out told us she didn't care to do this, even though Whirlpool has had numerous complaints about this long-standing issue. Nor will she pass on the information to manufacturing or someone who can do something about the product. The best they will do is send out a service-person to put a sealant on the crack which will out-gas into your food and will not prevent moisture from getting into the insulation. If you want to see a sampling of the complaints lodged against the company, try:

(just a small sampling)

Per Customer Service Scoreboard ():

"NEGATIVE Comments = 361

POSITIVE Comments = 11

Whirlpool customer service is ranked #398 out of the 486 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.36 out of a possible 200 based upon 372 ratings. This score rates Whirlpool customer service and customer support as Terrible."

Terrible company, no pride in their product, no care for the customer.

DO NOT EVER BUY WHIRLPOOL!

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If you are looking for reviews on this refrigerator, I'll go ahead and save you the trouble for any further research. Don't buy Whirlpool. After going through this learning experience of owning a very poorly made refrigerator, I've learned customer service is just as important as buying a good well-made appliance. Unfortunately, I got neither one.

One important fact to know about Whirlpool, they have no return/exchange policy. If you want to buy a Whirlpool product, make sure the business you are buying from has a good solid product guarantee program. If you go directly through Whirlpool, here's your warning...when your refrigerator ends up having issues, this could potentially end up being a very frustrating experience. They have 3rd party contractors they send out to fix your refrigerator. These guys have no incentive to get the job done on the 1st visit, they are paid per service call. Whirlpool's only option for a faulty appliance is to continue to send service reps to your house/business. They will continue to send techs until your warranty expires. This forces the consumer to settle with their purchase and be stuck with the product. If you get a faulty fridge, there's nothing you can do about it except calling it in and requesting service. Hope that you have no issues and if you do, hope that it requires one fix. I'll never buy another Whirlpool appliance again.

So if you're wanting reviews on this refrigerator in particular...we have a malfunctioning ice maker, light switch, ice/water dispenser, and the compressor literally started making funny noises about 2 hours ago. We've owned this fridge for 1 month so far.

Also, I read all the previous reviews and thought, hey! maybe mine won't be that bad. If you are like me, don't do it! Pass on this one.

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First off I purchased this product back in Oct. 2011 and there were no reviews. This was a new model and the only reason I bought it was because my wife wanted counter depth and whirlpool to match all of our other appliances. We only had whirlpool in the first place because we moved into a new construction home and that's what it came with. The price was a little much for me but its what my wife wanted so even with no reviews yet I decided to purchase this unit, I mean its a whirlpool after all so it should be good right? Wow was I wrong. The fridge leaks water all over the place and I have walked into a flooded kitchen on more than one occasion. I called the repair man to come out and take a look at it and he can't figure it out. He has been coming out since Nov... its May now and the issue still isn't resolved. It has something to do with the ice maker. I have to leave it off so It won't flood my kitchen!! Whirlpool customer service keeps giving me the run around wanting the repair man to keep trying to resolve the problem before the send me a new unit. I just hope that a new unit will fix the problem. He has replaced all most all of the fridge and it still keeps pouring water over my floor. I'm beginning to think this model is a Lemon and that whirlpool knows it that's why they don't want to ship me a new one because it will have the same problems as this one.

Pros.... Looks Nice

Great for turning your kitchen into a swimming pool

Cons... Just about everything

Door plastic is cheep

Bins break easily

Ice maker doesn't work

Top shelf freezes products (but that's to be expected from this kind of setup)

My advice to anyone looking at this model. Avoid it at all cost its a 1800 dollar paperweight.

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I almost didn't buy this fridge after reading the comments on this and other websites.

Even though I did not purchase through Amazon, this is the site with the most comments and I wanted to put this where others in my situation would see it.

Counter-depth fridge choices are limited, and if you don't want to spend an additional thousand dollars (or two!), then the options are really limited.

I have been extremely happy with my Whirlpool refrigerator. It is VERY roomy for a counter-depth. The LED lights are pretty and illuminate well. The stainless is a great look and the sides are gray, which blend in better than the black sides that some have. Magnets do stick to the front and sides. The shelves are glass with a nice lip to prevent spills, the plastic drawers feel sturdy. Operation is quiet. My ice maker works great, I like the smaller cubes. I have not had any issues with ice shooting onto the floor, or with things freezing on the top shelf. I did turn the fridge temp up 2 degrees since things were REALLY cold, since then I've had no issues.

Downsides ice maker is loud, especially when the bin is empty, you can hear every cube. Stainless smudges easily (duh).

Overall, this has been a great purchase. I'm sure there are some lemons out there, but after talking with numerous sales and repair people, I am reassured that Whirlpool has a pretty good repair record.

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Handles didn't line up, new doors, then ice maker stopped so sent it back for replacement. Second arrived dented sent it back. Third unit no longer makes ice and the handles are coming off. No kids yanking on them, just a crap product. Luckily the place I bought it from is being responsive, and now offering me any other fridge.