KitchenAid 24.8 Cu. Ft. Stainless Steel French Door Refrigerator - KBFS25EWMS

• KitchenAid
• KitchenAid Architect Series II KBFS25EW 248 cu ft French Door Refrigerator with Adjustable Spillproof Glass Shelves HumdityControlled Crispers Internal Water Dispenser Ice Maker and Digital Controls Monochromatic Stainless Steelreplacement for KBFS25EVMS KFIS25XVMS
• KBFS25EWMS
• KitchenAid - KBFS25EWMS

The things I really like about this refrigerator which we have had for about three years are:

I really like the freezer on the bottom. I'm in the fridge more than the freezer and don't have to bend down to access the fridge. The freezer has a large (huge) basket with a smaller divided pull-out one on the top. The ice cube maker works fantastically.

I really like having the water dispenser on the inside wall of the fridge. The refrigerator maintains its sleek look but I still have access to filtered water.

I really like there is a shelf that pulls out making it easy to reach things stuffed towards the back.

I like that I can adjust the other shelves height.

I like the larger drawer below the two crisper drawers. We keep cheeses and lunch meats in it. Again, very accessible.

I like the big roomy size of the door shelves. They accommodate a full gallon jug of milk.

I like the stainless steel look but it does require maintenance because fingerprints are forever appearing on the front.

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I purchased this refrigerator less than 4 years ago. For the second time in less than four years the central crisper support must be replaced. This is a plastic part that supports the two cripsers. It is held in place with a small plastic tab at the back, so when the drawers are extended this small plastic tab supports the weight of the crisper. And it breaks off. I was told by customer service that you "can not fill the crispers too full or put too much weight in them" (BUT no definition of the maxium load). I have never had this problem before with a refrigerator; this part is poorly designed for its use. I learned from "customer support" that there is a 30 day return policy and a 90 day warranty on the part. They will not replace the defective part; you must pay for it. If you try to replace the part under the 90 day warranty, you must have a technician come to verify that the part was properly installed (!). AND you must pay for this inspection of the $30 part (apparently this cost varies by area so they have no idea what this would cost you). I have to say this is the worst customer service I have encountered for a poorly designed part.

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I chose this for the internal ice maker and water dispenser and it does that fine.

About a month now using it and it is great.

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I bought this refrigerator five months ago and it is already leaking on the floor. I think KitchenAid has sold me a piece of junk, and they can't get service people here till the end of the week.

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I didn't purchase this through Amazon, but I own this model now for a year an a half. The crisper drawers are junk. They do not have rollers and they scrape plastic drawer on plastic track and there is a dusty coating of shredded plastic on the sides of the drawers. The long drawer cover is always getting stuck. It was replaced under warranty the first year. This week the pin snapped off and the whole bracket needs to be replaced. Last week the freezer was leaking water on the floor. The drainage hose was clogged. I needed to remove all the freezer food, pack it up and defrost the rear of the freezer with a hair dryer. It seems to have worked. It is no longer under full warranty so a service call for an estimate is $90. If they find the repair is a covered expense, I still pay the 90, they pay parts and labor. If it isn't covered I pay it all. The drawers and plastic parts are no longer covered. It isn't even 2 years old and it is falling apart little by little. Do not buy, keep looking.

Every previous refrigerator I owned lasted between 10 and 20 years. This unit is a cheap piece of junk, with a good looking exterior.