Turbo Air PRO-26R Premier Series 26 cu ft One Solid Door Reach-In Commercial Refrigerator - Top Mou

I purchased 3 different products from Turbo Air. Two of them worked correctly, one of them did not. The PRO-26R was less than 6 Mos old and only keeping food at 42 43 deg. Above the state health code required temperature.(the unit has a two year parts & labor warranty. The digital thermometer on the front of the unit always read between 29 37 deg. The warranty department sent a technician out to look at the unit. He said nothing was wrong with it & refused to do any repairs. This after he spent less than 5 minutes looking at the unit. I ask him to temp the food in the unit but he refused & stated he was not required to check food temperature. I hired a 3rd party refrigeration company to inspect the unit & they verified the unit was not working correctly. I contacted the warranty department & they said that there was nothing else they could do & refused to even come back out to look at the unit again, even after I was given a full report from another refrigeration company (which I had to pay for). This is the kind of warranty service I get after spending almost $15,000.00 on their products. I received an email from Nelson Lee the warranty service manager saying "It is true since we place the sensor inside top so it reads a bit low them than actual one. And the temp can not be the same. And the customer also complained the temp difference between inside top and bottom. It is true as well. However it happens all refrigerators especially one door unit since it is skinny and tall unit. And it food inside blocks air flow in the unit, there would be more temp difference." This is what you can expect if you have a problem with one of their units.