Kitchen Aid 21.7 Cu. Ft. White Side-By-Side Refrigerator - KSRV22FVWH

We bought our Kitchenaid Side by Side Refrigerator (KSRV22FV) a year and several months ago. We did not purchase the pricey extended warranty. The first month repair man had to come to fix the noise said it was just a rattle, made some adjustment that lasted a few weeks and it is noisy never bothered calling him back as I can live with it. During first year, the track for the bottom drawer broke had to be replaced. Within 6 months or so of that slider being replaced all the other tracks, including the replaced track have broken. The meat keeper drawer is cracked at the back. The top shelf frame started to crack and fell through to the next shelf broken glass and food on the floor! The second glass shelf, the plastic frame is broken off at the back; the third grass shelf is splitting on the plastic frame and will soon fall through. WE called Sears repair and were told they would send a repairman $80 to assess our fridge; I refused to pay $80 to have someone tell me all the tracks and shelves of my fridge are broken. Sent repairman anyway who was dumbfounded didn't charge us said he would have to talk to his boss since we refuse to pay the several hundred dollars it will cost to replace all the broken parts. Did you know it costs $70 to replace the plastic frame for each shelf and that is just the frame without the glass! Next day called customer service who said it is over the warranty and Sears is not paying. We are currently waitiing for Sears Corporate Office to make a decision as to what they are going to do for us. Even if all the shelves and tracks are replaced they will beyond a doubt break again.

This fridge has not been abused we are 2 people, an older couple with no children. The fridge has shelves that are poorly designed/made of cheap plastic. Will NEVER buy Kitchenaid again as it certainly is not what it used to be before Whirlpool bought them out. It is a shame because if the shelves and tracks were durable it would be a great fridge. So far my ice cube maker is working fine I see by other reviews that it will likely break soon too!

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