Whirlpool : GB9FHDXWQ 19 cu. ft. Bottom Mount Refrigerator - White

I got this refrigerator to replace a 17-cu-ft one that died on me. I bought it off the net, and if I had had a chance to see it in person first I probably wouldn't have--the old, top-freezer refrigerator had much more freezer space. The wire shelves take up way too much room, as does the ice container. Good refrigerator otherwise, I like the additional room in the top half, but the freezer is definitely a disappointment.

We bought this refrigerator online and have been pleasantly surprised. The freezer is a bit smaller than our previous unit but very similar to all the other models and brands we looked at in this size, capacity and design.

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This refrig was 9 months old when it quit cooling. The frige ran and never shut off. Called Whrilpool and they first said a week before a repair person could come but they found another authorized repairer who could come the next day. I was surprized to learn Whrilpool seems to have only 2 repair facilities to cover Long Island. First tech said it was out of freon but was learning and did know how to recharge. Next day a different tech came and concluded the compressor was not pumping. This was late in the week. Whrilpool shipped the compressor to my house overnight Fed Ex arriving Friday mid day, after I talked to a supervisor. Soonest the tech could come was Wed. of following week. I shall see if that part is the root cause. I like the frig a lot but wonder about how long it will actually last. My side by side GE that I had previously, went 18 years with one repair to replace the heater coils for the defrost. Stay tuned

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My compressor broke in less than 3 months of regular use. They sent A&E to check it out. The techniican didn't even file a report and lied to me about what was wrong with the fridge. They sent a different company to come look at it and they confirmed that the compressor is broken. I called Whirlpool cust service and was told that the warranty only covers repairs not replacement even though I paid over $1000 for a defective product. I am so livid and will NEVER buy another Whirlpool product.

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